Security Operations Manager

Operations Manager Company: Lifeguard Security Sdn BhdPosition: Operations ManagerReports To: Managing Director / DirectorLocation: Kuala lumpurJob SummaryThe Operations Manager is responsible for managing and overseeing the overall security operations of the company, ensuring all client sites are properly staffed, trained, and operating according to company Standard Operating Procedures (SOPs).This role includes supervision of security personnel, operational planning, staff training, monitoring of site performance, and maintaining strong relationships with clients to ensure high-quality security services.Key Responsibilities1. Security Operations ManagementOversee daily operations across all security assignments including residential, commercial, and corporate sites.Ensure proper deployment and scheduling of security guards and supervisors.Conduct regular site visits and inspections to ensure operational standards are maintained.Ensure all security personnel comply with company SOPs and client requirements.2. Training & DevelopmentDevelop and oversee training programs for security guards and supervisors.Ensure all security personnel understand site procedures, emergency response, and security protocols.Conduct refresher training on:Access control proceduresPatrolling proceduresIncident reportingEmergency responseCustomer service and professionalismIdentify training gaps and implement improvements to enhance operational performance.3. Monitoring & Performance ManagementMonitor daily operational reports including Daily Occurrence Reports (DOR) and incident reports.Conduct random site inspections to monitor guard discipline, uniform standards, and performance.Ensure patrol and monitoring systems are functioning effectively.Investigate incidents and implement corrective measures where necessary.4. Client Relationship ManagementMaintain professional relationships with clients, building management, and stakeholders.Attend client meetings and respond to operational concerns.Ensure client expectations and service agreements are consistently met.5. Incident & Risk ManagementOversee incident reporting, investigation, and escalation procedures.Ensure security personnel respond effectively to emergencies and security threats.Develop strategies to reduce operational risks and improve site security.6. Compliance & ReportingEnsure all operations comply with local regulations and licensing requirements for security services.Prepare operational reports for management review.Monitor operational efficiency and recommend improvements.RequirementsDiploma or Degree in Security Management, Business Administration, or related field.Minimum 5 years experience in security operations or related field.Strong leadership and team management skills.Experience managing multiple security sites.Good problem-solving and decision-making ability.Knowledge of CCTV systems, access control, and security technology is an advantage.Key Performance Indicators (KPIs)Operational efficiency across all security sitesGuard discipline, attendance, and performanceClient satisfaction and contract retentionIncident response effectivenessStaff training completion and operational compliance