Customer Support Executive - Emirati Talent

Seddiqi Holding is an Emirati-owned and managed company with a unique, diversified portfolio of businesses and luxury brands across numerous sectors in the Middle East. We are looking to hire ambitious and outgoing Emirati Nationals to join our extremely successful Customer Service team to deliver the best possible Service to customers by welcoming them professionally, following up on service jobs and queries and communicating in a professional and cordial way. Key Responsibilities:

Follow all relevant processes, standard operating procedures and instructions so that customer queries are handled in a consistent mannerAppear courteous, patient and helpful and follow all standards always set for query handling in order to maintain the image of the brand and our companyFollow up and keep customers always updated on their queries or service requestsHandle any customer complaints professionally and in a courteous mannerRefer any issues/ escalations to Team Leader Customer Support or Assistant Manager to ensure timely resolutionAttends to walk-in customers and visitors when neededIn order to be successful in this role, you should have:

A demonstrable passion/experience in contact centerStrong organizational skills and ability to prioritize multiple tasksExcellent attention to detailStrong interpersonal skills and the ability to build relationshipsExcellent written and verbal communication skills in both Arabic and EnglishAn appetite for luxury client serviceFluency in both English & ArabicAn Emirati family bookOur promise to you: Once part of the Seddiqi family we promise to train and develop you so that you have the best possible opportunity for success.

We only ask that you bring your passion and dedication to work with you ever day, let us nurture the rest!If you are a passionate Emirati who is looking to work with one of the leading organizations, then. . . Apply Now!