Senior Administrator MMH251110-5

Role PurposeTo provide an effective and efficient service to clients and intermediaries by receiving, evaluating, and responding to queries timeously.RequirementsExperience And QualificationsGrade 12 (NQF Level 4).4-6 years of relevant experience.Employee benefits experience is essential.Extensive industry knowledge and product knowledge as well as relevant legislationSuccessful completion of Yenzani training is preferred.Duties and ResponsibilitiesEffective and prompt management of the team mailbox.Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.Ensuring effective management of the risk claims accruals of the team.In conjunction with the Administration Manager, be accountable for the preparation of the Quarterly Admin Reports.Assisting with the checking of claims and contribution cycles(recons) as the need arises.Taking ownership of queries and ensuring they are resolved timeously and effectively.Ensuring adherence to organisational best practice and legislative requirements.Adhering to policies and procedures and taking corrective action where necessary.Ensuring all risks are mitigated and escalated where necessary.Engaging in effective communication and delivering according to Service Level Agreements, and providing first-time resolution.Maintaining a consistent service delivery to ensure client retention and satisfaction.Supporting the Administration Manager and client-centric model that enables efficient and effective client service.Assist with the contact centre as the need arises.Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.As an applicant, please verify the legitimacy of this job advert on our company career page.-289468363