Senior Amazon Specialist

Senior Amazon Specialist (Up to ₱60K + WFH Setup + FREE AI Certification) Remote (Work From Home) | Night Shift (10:30 PM - 7:30 AM) | Monday - Friday At GoTeam, you won’t just manage Amazon Seller Central operations—you’ll be instrumental in shaping a proud Filipino legacy. We leverage Filipino brilliance and cutting-edge AI to create innovations that simplify lives globally, thereby elevating the Philippines' reputation as a hub for world-class talent and compassionate technology.This role is central to that transformation. You will be at the forefront of optimizing 10x our eCommerce strategy and catalog management, emphasizing how this work directly contributes to making lives easier on a global scale and uplifts our nation's mark on the world stage.Here, you will: Find Purpose by ensuring our Amazon listings are accurate, compliant, and optimized for success. Unlock Possibility by troubleshooting complex issues and streamlining catalog management processes. Accelerate your Personal Growth through exposure to advanced Amazon strategies and tools. Accelerate Your Personal Growth Company-provided laptop + second monitor Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement) Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction ₱1M Life Insurance Coverage Access to Exceed Institute, Masterclass, and LinkedIn Learning Membership in GoTeam Sports Club, Yoga, and Wellness Programs Unlock Your Possibility Prorated 5 Days Vacation Leave + 5 Days Sick Leave upon regularization 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused) Salary Loan access (post-regularization) Discounts with Sunnies Studios Welcome gift on Day 1 Win a trip to Bali via company raffles Live Your Purpose Join GoTeam Cares volunteer programs ₱10,000 referral bonus Monthly gratitude events, team dinners, and leadership talks Your Family’s Benefits 24/7 financial, legal, and counseling support (up to 4 family members) Free telemedicine consultations Virtual family events and prize opportunities In this role, your mission is to manage and optimize our Amazon Seller Central operations, focusing on flat file management and account health. You will make a direct impact by: Flat File Management (Primary Focus) Create, update, and correct listings using flat file templates for all product categories. Troubleshoot and resolve flat file upload errors and data conflicts. Build and maintain parent-child relationships using flat files. Manage flat file submissions for A+ Content, listing variations, and attribute corrections. Maintain a library of flat file templates and version control for all submissions. Work directly with Seller Support or Brand Registry to resolve catalog-level issues. Catalog & Listing Management Maintain and optimize product data for accuracy and Amazon compliance. Resolve suppressed, inactive, or stranded listings quickly and efficiently. Submit and update A+ Content (Enhanced Brand Content) for approved ASINs. Troubleshoot listing issues including attribute mismatches, category errors, or duplicate ASINs. Inventory & Fulfillment Monitor FBA and FBM inventory levels to ensure healthy stock and avoid out-of-stock scenarios. Create and manage FBA shipments, including labelling, prep details, and tracking. Reconcile shipment discrepancies and file reimbursement cases when appropriate. Handle stranded, unsellable, or excess inventory by creating removal or disposal orders. Coordinate replenishments with suppliers, prep centers, and warehouses. Account Health & Case Management Monitor Account Health Dashboard daily and respond promptly to alerts. Manage performance notifications, compliance requests, and appeal submissions. Open, track, and resolve cases with Seller Support regarding listing, sipment, or policy issues. Maintain thorough documentation of all case communications and outcomes. Feedback & Customer Experience Manage all customer feedback and reviews to ensure compliance with Amazon policies. Submit removal requests for non-compliant or policy-violating feedback. Respond professionally to customer inquiries within Amazon’s required timeframeReporting & Administrative Support Maintain and update detailed trackers for listings, shipments, and inventory. Generate weekly and monthly reports on catalog health, inventory flow, and case resolutions. Keep SOPs and process documentation current and well-organized. Communicate updates, issues, and process improvements proactively to management. This Role Is for You If… Experience: You have at least 5+ years of hands-on experience managing Amazon Seller Central accounts. Expert-level knowledge of flat file templates including creation, updates, and troubleshooting is essential. Qualifications: Proven success in resolving complex catalog issues using flat files and case escalation. Deep understanding of Amazon’s listing policies and variation structures. Strong experience with inventory management, account health maintenance, and compliance procedures. Excellent communication skills and professional correspondence with Amazon Seller Support. Proficiency in Excel/Google Sheets, including data validation, VLOOKUP, and CSV management. Preferred Skills: Experience managing both FBA and FBM operations. Familiarity with Brand Registry, listing reinstatements, and compliance submissions. Self-motivated, organized, and able to manage multiple priorities with minimal supervision. The Role at a Glance Compensation: Up to 60k Schedule: Night Shift (10:30 PM - 7:30 AM), Monday - FridayWork Setup: Remote Reports to: eCommerce Manager Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go. Our Hiring Process: Built for Speed and ClarityApply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.Meet our Recruitment Team for a live conversation.Proceed to a client interview or assessment.Receive your job offer — fast and transparent.About GoTeamGreat Place to Work Certified (4 years in a row!)85% Employee Engagement ScoreAI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.1,000+ team members and growingMission: Provide 100,000 people with free AI certification via the Vjal InstituteCulture: Innovation, inclusivity, growthGo Beyond Employment: Build a Future-Proof Career We're calling on 100,000 Filipino professionals to lead the AI revolution. Get Your FREE AI Certification Join Project 100K – AI Certification for the Philippines, powered by GoTeam. Equip yourself with global-ready skills — 100% free. 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