Senior Analyst, Customer Loyalty

Req159020Position PurposeThe Senior Analyst, Customer Loyalty is essential for driving operational efficiency and supporting strategic initiatives within our organization. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to translate business needs into actionable insights. They are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills.Key ResponsibilitiesLead Project Teams of Analysts and other associatesPerform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilizationProduce documents for teams and leadership to review and utilize.Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.Deliver presentations to teams and executive leaders and sponsors.Collaborating with cross-functional teams to implement solutions that enhance performance and scalabilityEnsuring the timely and accurate setup of program components or initiatives within the appropriate systems, aligning with business requirements and operational timelinesAnalyzing business processes to identify opportunities for improvementPresenting insights and recommendations to leadership to support operational strategyDirect Manager/Direct ReportsTypically reports to Manager, Customer LoyaltyNo associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).Travel RequirementsTypically requires overnight travel less than 10% of the time.Physical RequirementsMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working ConditionsLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum QualificationsMust be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred QualificationsExperience with tools such as Excel, PowerPoint, and BigQueryA proactive approach to identifying and solving operational challengesStrong analytical and problem-solving skillsAbility to communicate technical findings in a clear, business-friendly mannerA proactive mindset and a passion for continuous improvementMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred EducationNo additional educationMinimum Years Of Work Experience3Preferred Years Of Work ExperienceNo additional years of experienceMinimum Leadership ExperienceNonePreferred Leadership ExperienceNoneCertificationsNoneCompetenciesExperience leading high performing teamsConsulting management and/or project management.Strong quantitative skills such as statistics and data analysisProblem solvingStrong Operations, Retail and/or field knowledgeApply End Date: 10/22/2025