Senior/Assistant Director (Desktop Engineer), MFCO Traineeship [GRIT@Gov]

What The Role IsWe are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will play a pivotal role in providing technical support and maintaining the organisation's desktop computing environment, ensuring optimal performance and minimal disruption to end-users.What You Will Be Working OnDesktop ManagementProviding first-level technical support for end-users' hardware, software, and network connectivity issuesInstalling, configuring, and maintaining computer systems, including operating systems, applications, and security softwareDiagnosing and resolving desktop, laptop, printer, and basic network problemsManaging user accounts, permissions, and access rightsSetting up new equipment and conducting user orientationAssessment and procurement/leasing of software, devices and peripherals.Technical SupportTroubleshooting hardware and software issuesSupporting standard office applications (Microsoft Office, email clients, browsers)Assisting with remote access and VPN connectivityManaging mobile device configurations and supportMaintaining inventory of IT assets and licensesService DeliveryResponding to user requests in a timely mannerDocumenting all support activities and solutionsFollowing IT service management processesEscalating complex issues to appropriate technical teamsProviding basic training to users on common applicationsProblem and Incident ManagementWhat We Are Looking ForDiploma/Degree in Computer Science, Information Technology, or related fieldStrong knowledge of Windows operating systems and Microsoft Office suiteExperience with Active Directory and Group Policy managementProficiency in hardware troubleshooting and maintenanceUnderstanding of basic networking concepts and IT security practicesExcellent problem-solving and analytical skillsStrong communication abilities and customer service orientationAbility to work independently and as part of a teamGood time management and prioritisation skillsAdaptability to learn new technologies quicklyAttention to detail and documentation skills