Senior Business Analyst

About the RoleWe offer both Remote or Hybrid — our Cyprus office is open if you prefer working on-site 🌴We’re looking for a Business Analyst who thrives at the intersection of product, data, and delivery. You’ll turn complex business needs into clear requirements and measurable outcomes across our platform — covering everything from customer onboarding and payments to features, loyalty, and compliance.Our ecosystem is growing fast: modular front ends, Laravel-powered APIs, real-time webhooks, and data-driven integrations. If you enjoy mapping end-to-end flows, writing detailed acceptance criteria, and collaborating across teams to build exceptional digital products, this is your kind of role.What You’ll DoCollaborate with Product, Engineering and Operations teams to gather, refine, and document requirements for customer lifecycle features.Document business processes and system flows — from webhook-driven events to internal triggers.Write precise customer stories, acceptance criteria, and edge cases that make development and QA straightforward.Define and track KPIs (conversion rate, engagement, retention, churn) to ensure visibility and accountability.Conduct data deep-dives (light SQL/BI) to validate hypotheses, identify trends, and support business decisions.Collaborate on API designs (OpenAPI / Swagger), ensuring seamless integration between front-end and backend systems.Lead User Acceptance Testing (UAT): create test scenarios, validate functionality, and verify data accuracy.Maintain clear documentation in Confluence / Jira, keeping requirements and dependencies transparent.Advocate for compliance, responsible data handling, and data integrity throughout all features.Drive continuous improvement — from optimizing user funnels to refining reward logic and operational tools.What We’re Looking For5+ years proven experience as a Business Analyst in a product or tech environmentStrong ability to break down complex workflows into clear, actionable specs.Excellent documentation skills — user stories, acceptance criteria, flow diagrams, and requirements traceability.Comfortable working with APIs and data contracts; confident using tools like Postman or Swagger.Analytical mindset — able to interpret and validate data; familiarity with SQL or BI tools.Exceptional communication and stakeholder alignment — bridging technical and non-technical perspectives.Proactive, organized, and delivery-oriented — you bring clarity to ambiguity.Nice to HaveExperience in high-growth digital products.Familiarity with APIs, REST conventions, and webhook mechanics.Exposure to CRM, campaign logic, and retention strategies.Hands-on experience with data visualization (Metabase, Looker, Power BI).