Senior Business Consultant ASH (Asset Service Hub) Production Support

What Makes Us, UsJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.If you like what we’re saying, keep reading!WHY THIS ROLE IS IMPORTANT TO US We anticipate that you thrive in an agile environment and possess advanced teamwork skills. Your resourceful approach and commitment to completing tasks will be greatly valued. You should be comfortable working with some level of uncertainty and be focused on delivering on the team's commitments. At SimCorp, we promote a work environment that encourages creativity, inclusivity, and teamwork, placing importance on a positive attitude, a mindset for learning.What you will be responsible for: Ensuring the daily production of the Asset Service Hub which bidirectionally exchanges data from third parties (e.g., custodians, brokers, asset managers, fund administrators etc.), the client and SimCorp’s Dimension platformFacilitating the root cause analysis for issues through collaboration with the internal and external teamsWorking with external partners’ helpdesks to analyze issues in the SWIFT and non-SWIFT data flowsWorking directly with several internal teams to analyze issuesWorking directly with the third parties to clarify issuesMonitoring the cases in the ticketing system (currently SalesForce)Resolving tickets, including change requestsContinuously identifying opportunities to improve the production support process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experienceProviding guidance to junior team members, acting as a multiplicatorWhat we value:Good experience with post trade settlement processes of the buy sideUnderstanding what order executions, settlements and reconciliations areKnowledge what a SWIFT messages (MT and MX) are and their contentsThorough experience in general interfacing, data mapping and information flow issuesUnderstanding of general testing processes and requirements in a projectExperience in production support within asset management / asset servicing industry (SimCorp Dimension or equivalent)Experience working for either a custodian or asset servicer in a similar roleInsight into the business and the IT side of the asset processing worldAbility to work both freely and collaboratively within global teamsAbility to navigate in an environment with missing/incomplete information and manage discrepanciesCommunication skills to handle personal, specific business communicationFluent in business and technical EnglishBenefits Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.NEXT STEP Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, at pawel.andrzejewski@simcorp.com. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.   We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.Who We AreFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.  SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.