Senior Business Development Manager

Company DescriptionEricom is Australia's leading technology solutions provider with over 30 years of experience, specializing in unified communications, managed networks, connectivity, digital health and infrastructure, and more. Ericom integrates secure, agile solutions to reduce risk and enable business growth, becoming the trusted partner for major government organizations and essential service providers. Located in Greater Melbourne Area, our passionate team focuses on delivering tailored technology solutions that meet unique business goals and needs, ensuring exceptional human experiences and success.Key ResponsibilitiesStrategic Sales LeadershipDevelop and execute sales strategies to expand Ericom’s customer base and increase revenue across all pillars.Lead initiatives to re-establish and grow Ericom’s strategic relationship with Telstra VIC and national teams.Relaunch and manage the Ericom Whitespace program, including reporting tools and performance tracking.Team Development & AlignmentOversee and mentor BDMs, BDAs, Account Managers, and Client Services to foster a unified, high-performing team.Conduct joint customer calls and on-site visits with BDMs to accelerate deal closure and improve sales processes.Realign account management responsibilities to ensure BDMs lead customer relationships, supported by Account Managers.Sales Enablement & TrainingDesign and deliver fortnightly sales training sessions, incorporating guest speakers and vendor insights.Strengthen cadence across Ericom and Telstra tools, aiming to automate reporting and improve visibility.Operational CollaborationWork closely with Sales Operations and Client Services to streamline processes and improve customer engagement.Collaborate with marketing and product teams to support go-to-market strategies and campaign execution.Qualifications & ExperienceMinimum 5+ years in business development or strategic sales roles, preferably in IT, telecommunications, or managed services.Proven experience managing cross-functional teams and driving revenue growth.Strong understanding of partner ecosystems, especially Telstra and other Tier 1 vendors.Excellent communication, negotiation, and stakeholder management skills.Experience with CRM platforms (e.g., ConnectWise) and sales automation tools.Desirable AttributesStrategic thinker with a hands-on approach to execution.Ability to mentor and inspire teams while maintaining accountability.Comfortable navigating complex sales cycles and high-value negotiations.Passionate about innovation, customer success, and continuous improvement.