Senior Business Process Consultant (Quote to Order)

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.OverviewMitel seeks a highly motivated Business Process Consultant for our Unified Communications business. As a key member of a Business Process Management team, you will reengineer our Quote-to-Cash process to deliver both incremental and transformational improvements. This position focuses on the quote-to-order process segment.As a BA you will define and improve policies and end-to-end processes, leveraging your deep knowledge of business systems and product requirements. You will define KPIs, monitor performance, and find ways to continuously improve process capability. As part of a team using Agile methodology (SAFe), you will define business requirements for systems and BI enhancements, write and groom user stories, develop and execute test plans, provide content for training and communications, and provide post-deployment support. You will monitor change adoption and work with stakeholders at all levels to achieve intended benefits.ResponsibilitiesLeverage knowledge of industry best practices and work across QTC business functions to uncover opportunities for business improvement.Engage stakeholders across business teams, IT, and engineering delivery teams.Evaluate new business requests, assess value, and prioritize.Develop and document business processes, workflows and systems acceptance criteria for target improvements, especially those enabled by Mitel’s CPQ, application and Salesforce.com.Define and groom user stories and business intelligence (BI) reports.Communicate with and train impacted organizations on process and system changes.Lead projects or workstreams within larger programs, manage project schedules, and regularly communicate project status to stakeholders.Identifying and acting on gaps, improvements and cost saving opportunities within given streamsDevelop strategies and incorporate Lean Six Sigma, Agile, Scrum as well as other Lean best practices.Coordinate and lead key projects for improvements across all levels of the Mitel operations.Monitor progress to check if changes yield desirable results.Defining and leading process optimization deployment project plans; identifying risks and developing of mitigation plans.Facilitating Workshops, ensuring relevant participation, and monitoring action plans progress.Leading value realization that results in clear and impactful opportunities for benefits realization: define scope, develop use cases, and deliver business case analysis.Developing clear benefits framework and consistent approach to metrics (i.e., costs reduction, working capital improvements, etc.).Coach and coordinate change management activitiesSupports all level of the organization with expertise and knowledge.Create and maintain relevant process documentationRequirementsBachelor's or advanced degree in Business Administration/Project Management3 years experience in Business Process ManagementLean Six Sigma Green Belt or above Trained/CertifiedExcellent Analytical SkillsSelf-driven, initiative and cost-saving orientedAbility to critically evaluate information gathered from multiple sources, assess impact of new business requests on upstream and downstream applications, systems, and processes.Ability to meet deadlines, prioritize and handle simultaneous requests.Excellent Organizational, Leadership, Networking, Communication Skills, oral and written skillsCustomer orientationParticipation in Lean Six Sigma Projects and/or Process Excellence Team will be considered a significant advantageKnowledge of SAP, Configure, Price, Quoting tool, ServiceNow, JiraWhat we offer?Professional Growth in a Global CompanyIndividual Career PathKnowledge Sharing Programs and TrainingsMentor SupportFlexible Working HoursHome Office26 Paid Vacation Days5 Wellness Fridays VacationMedical Care including Dental Care, Glasses, etc.Referral BonusFood VouchersMultisport CardStore DiscountsTeam Buildings and Company EventsLounge and Game AreasMetro Station next to the OfficeFor more information, visit Why Mitel or follow us on LinkedIn here.Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.