Senior Cargo Agent - Morocco

Job PurposeProvide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instructionMonitor import cargo receipt and breakdown; resolving any related issuesPrepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policiesUpdate flight handling reports including identification and monitoring of irregularities and discrepanciesDispatch post flight information to the correct departments in a timely manner.Receive and process cargo telephone reservations in a prompt, accurate and efficient mannerResolve customer queries, complaints and claims, including those escalated by Cargo AgentsComplete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reportsProvide support, guidance and coaching to Cargo AgentsProvide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighterEducated to at least GCSE standard or equivalentExperienceA minimum of 3 years? experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)QualificationKnowledge of Dangerous Goods regulations and ideally hold a DG certificateKnowledge of Weight & Balance procedures and Live Animal RegulationPC based skills including Microsoft Word/ Excel/ E-mail.Fluency in English and the language of the country you are working is essential.Other job related informationShift patternThe job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.Must have the right to work and live in MoroccoSalary & benefitsCompetitive Salary