Senior Consumer Experience (CX) Executive, E-Commerce

We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.Scope of the role Content creation and curation: Drive content creation for all e-commerce content. Pre-consumer experience: Create and implement all relevant product info, descriptions and images on product pages. Post-purchase experience: Ensure good primary and secondary packaging and delivery, influence effective communication between consumers and platform customer care.In summary, you'll be responsible to:Lead relationships with the catalogue, content, packaging, and customer care teams.Develop e-commerce content strategies to drive CVR.Supervise creative/graphics designers and agency creative teams and own all creative/content preparation and delivery for e-commerce.Maintain & archive all product content/ creatives of Reckitt and periodically update on e-commerce platforms.Research best content practices around the world and prepare local content i.e., product titles, descriptions, images, and videos accordingly.Coordinate with customer care teams of platforms to ensure 100% of questions asked by consumers are accurately answered within 24 hours.Coordinate with customer care teams of platforms to ensure 100% reviews are looked at, responded to where necessary, issues addressed & actions taken accordingly.Look at consumer reviews for quality issues and adverse events and inform the Reckitt quality team and DSO immediately. The educational background & experience we're looking forMinimum Bachelor’s degree from a recognized University.Minimum 3 years of work experience in a reputed company in Creative Direction/ Design or UI/UX Design. Candidates with the mentioned experience from a Digital Marketing agency or E-commerce or FMCG or Technology company will be preferred.Experience and practical knowledge of Content Curation, UI/UX design, animation/ motion editing. Professional courses done in these fields will count as bonus points.Skilled in Adobe Photoshop, Illustrator, Premiere Pro, etc. design software.Excellent copywriting and copy-editing skills will work as bonus points.Strong literacy in computer & technology. Knowledge of any programming language will be preferred.What we offerWith inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.EqualityWe recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sex; protected veteran status; size or any other basis protected by appropriate law.