Senior Content Designer

Senior Content Designer – Digital CX📍 London or Leeds, England | 💼 Full-time | Hybrid (3 days in office per week)Join a leading European media and entertainment organisation, helping to create seamless, human-centred digital experiences for millions of customers. As a Senior Content Designer in the Digital Customer Experience team, you’ll shape world-class content across websites, mobile apps, customer communications, and agent tools — ensuring every interaction is clear, engaging, and purposeful.Role OverviewWorking within the Customer Experience Centre of Excellence, you’ll design intuitive content and customer journeys that support product roadmaps for the UK & Ireland. Collaborating within agile teams, you’ll champion customer insight, elevate design standards, and help embed content design excellence across the organisation.Key ResponsibilitiesDeliver high-quality, user-centred content across digital platforms, aligned to customer needs and business goals.Champion the customer voice, ensuring language and design decisions reflect real-world behaviours and priorities.Apply customer insights and usability testing to improve clarity, reduce friction, and enhance accessibility.Collaborate cross-functionally to define journeys, guide stakeholders, and evolve design standards.Use CMS tools and AI technologies to test, optimise, and scale content efficiently.Ensure all content aligns with CX KPIs, SEO best practices, WCAG accessibility standards, and compliance requirements.What You’ll BringStrong experience designing content for large-scale digital products, ideally within agile, multi-disciplinary teams.Expertise in UX writing, plain language, inclusive content, and editorial governance.Proficiency in Figma, Confluence, and CMS platforms, with experience in structured and reusable content systems.Experience running usability testing and using tools like UserTesting to validate designs.Analytical skills with tools such as Adobe Analytics to interpret data and track success metrics.Clear, confident storytelling skills and the ability to communicate design decisions persuasively.A portfolio demonstrating impact across:People – enabling high-performing teamsProcess – applying scalable user-centred design methodsPosition – influencing strategy and embedding design at scaleProduct – creating measurable, app-first digital experiencesWhy JoinHybrid working: 3 days in-office, flexible schedule.Competitive rewards: access to cutting-edge tech, pension scheme, private healthcare, broadband discounts, and exclusive employee experiences.Exceptional workplace facilities at London (Osterley) and Leeds campuses — featuring restaurants, gyms, cinemas, and social spaces.Inclusive culture that values diversity, flexibility, and professional growth.This is your chance to lead impactful, customer-first digital experiences for one of Europe’s most recognisable brands — blending creativity, strategy, and technology to redefine what great content design looks like.