Senior Corporate Life Servicing Officer

Job PurposeThe job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.Assist the Assistants/Officers to meet the set SLAs and TATs by providing basic guidance on processes and procedures.Key ResponsibilitiesBusiness Retention & Growth - Ensure retention by providing superior services, regular client visits and attending scheme renewal meetings to advise clients on cover enhancements.Relationship Management - Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.Scheme Compliance - Ensuring all schemes are on-boarded, administered and managed in full compliance with existing legislation and internal processes and procedures.Risk and Compliance - Ensure compliance to procedures and processes.Credit Control - Participate in credit control meetings and assist in resolution of matters raised in the credit control meeting.Trainer and Subject Matter Expert - Serve as a subject matter expert and trainer to newly recruited Life Servicing Assistants.Member Education - Assist in planning member education and sensitization activities and initiatives.Reconciliation - Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.Intermediary Management - Perform intermediary on boarding, prepare SLAs, ISAs and IPSAs and ensure sign of all intermediary related documents.Premium Collection - Manage premium collection and refund procedures for lost accounts. Monitor premium arrears for policy movements and share reports with Sales and Finance.Administration of combined solutions i.e. Group Life & GPA/WIBA policies.Generate and dispatch periodic customer statements.Prompt handling of queries from intermediaries and direct clients.Prepare reports as and when required.Delegated Authority: As per the approved Delegated Authority Matrix.Key Performance MeasuresAs described in your Personal Score Card.Bachelor’s degree in a business-related field. Professional studies in insurance – AIIK or ACII. 3-6 years’ experience in a busy insurance company.Technical/ Functional CompetenciesKnowledge of group life service operations. Knowledge of insurance industry and concepts. Planning and organization skills.Primary LocationKenya-Nairobi-NairobiOrganizationBritamJob TypePermanentShiftDay JobContract TypeFull-timeJob Posting29-10-2025Unposting DateOngoingNumber of Openings1