Senior CRM Specialist

Retail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping.We are looking for an experienced Senior CRM Specialist to join our Digital Business Team.About the role:Contribute to the operational management of loyalty programs of each different brandDeliver CRM activities in order to encourage customer retention and loyaltyDevelop multi-channel communications including personalized newsletter, SMS and push messages in partnership with the marketing teamMonitor CRM and loyalty KPISManaging customer database quality, integrity and enrichmentPartner with the store operations and digital teams to optimize CRM actionsTraining for store teams of the CRM projects CRM initiatives and loyalty program of OVS, Stefanel, GAP collaborating with the other CRM team members. What We're Looking For:University background in Economics, Marketing, StatisticsAt least 3 years of experience with a solid focus on CRM Proven experience within the Salesforce ecosystemStrong analytical mindsetSolid project management skillsDigital and innovation-oriented mindsetExpertise in CRM and Retail reportingExcellent communication and presentation skillsTeam player, able to perform in a fast-paced environmentFluency in English (both written and spoken) is essentialWhy Join Us?In OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability.Additional benefits in joining us:Wellbeing & Parenting: Programs dedicated to physical and mental wellbeing and parenting supportWellness area with free courses such as yoga, pilates, and functional trainingLearning & Development: Technical-specialist and managerial training programs and opportunities for continuous skill developmentCompany Cafeteria20% discount on all our brandsAccess to exclusive employee perks across the group (travel, electronics, and more)Flexible start times and smart working optionsMedical consultation and 8 additional hours of paid leave annually for medical appointmentsHealth insurance included once a permanent contract is securedWEAR YOUR CHANCEWe are your chance!