Senior CRM Support Specialist MYR

Net2Source Inc. is a Global Workforce Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.Role: Senior CRM Support SpecialistPRIMARY OBJECTIVE Support day-to-day operation & administration of all CRM systems including user access/security administration, problem logs reporting, user helpdesk, and system housekeeping duties. Assist with providing effective Business Design & Functional Support for CRM implementation & enhancements (change requests) to enable users to perform sales, marketing & services functions more effectively & efficiently. Engage stakeholders to produce continuous improvements in enriching CRM system functionality to drive higher adoption and active usage of the features. KEY RESPONSIBILITIES Proper knowledge and understanding of CRM systems for day-to-day operations and recommend and facilitate change request and system enhancements raised by CRM users. Strong attention to detail to perform system housekeeping, user administration and campaign creation & leads loading for CRM systems. Actively explore and assess opportunities with users to expand their usage of the CRM system to increase system adoption/ work productivity. Possess functional skillset in gather, articulate and translate user requirement into change request/ enhancement requirements to improve existing CRM system and new systems exploration. Able to conduct testing and ensuring proper system implementation and documentation. Good coordination and stakeholder management skills in engaging with respective CRM stakeholders in Retail Banking and Operations, Group Technologies COE (CRM) and CRM vendors. REQUIREMENTS Possess university degree or equivalent in the field of IT/Computer Science/Information Systems, or Business Administration. Minimum 3-5 years' working experience in IT or Management Consultancy or Project Management of large-scale projects, especially IT related projects, preferably in the banking & financial services industry. Preferably with prior experience with CRM & CRM-related technology. Motivates and inspires others to adopt and increase active usage of CRM systems. Strong problem-solving skill to support issue resolution. Resourceful and able to leverage network effectively. Operates with focus of creating value for the customer and improving efficiency & effectiveness of the organization. Ability to collaborate with stakeholder across different business level to align on the same requirements. Ability to communicate opinions or views clearly verbally and through written communications. Well verse in using Microsoft Office (Word, Excel, PowerPoint).