Senior Customer Care Administrator

Are you an experienced administrator with a passion for customer care? Duties and Responsibilities:   Maintains a healthy relationship with existing customers and building trust with potential customers.   Supports requests associated with all Switch Telecom services and products.   Provides support for clients and resellers telephonically and via the ticketing system.   Assists with receiving and dispatching work requests to staff, vendors or other service providers.   Assists in resolving all account-related queries.   Assists with the coordination and scheduling of orders and amendments for existing clients.   Acts as an interface with clients, resellers and wholesalers.   Acts collaboratively to solve problems and resolve spontaneous and unique situations.   Ensures delivery of committed services and overall customer satisfaction.   Demonstrates leadership, responsiveness and creativity in finding solutions.   Review invoices, receipts and work orders/tickets.   Ensures appropriate follow-up with customers.   Seeks to continuously improve processes, systems and overall client satisfaction.   Provide direction/information to resellers and wholesalers.   Inventory and stocking of hardware.   Amending data on the online system and capturing new applications.   Understanding a client’s need and matching it to the relevant solution.   Maintaining an efficient work environment.   Screening telephone calls, and handling requests, and enquiries.   Assisting in Client retention.   Identifying new and efficient ways to manage ticketing queues and workflows.   Providing sales and administrative support to internal and external agents.   Communicating with agents for the status of orders and outstanding documentation.Qualifications   Experience working with Ticketing and CRM systems.   Excellent attention to detail and accuracy in financial record-keeping.   Strong organisational and time management skills.   Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).   Ability to work independently and as part of a team.   Effective communication and interpersonal skills.   High level of integrity and confidentiality.   Analytical and problem-solving skills.   Ability to handle multiple tasks and meet deadlines.   Proactive and self-motivated.