Senior Customer Fulfillment Specialist (Saudi nationals)

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.We are looking for a Senior Customer Fulfillment Specialist!Join our international company and be a part of something big! You will report to our Regional FF and Logistic lead.What You Will DoManage end-to-end customer order process, ensuring accuracy and timely delivery.Validate order details, product availability, lead times, and shipping requirements.Coordinate with Supply/Demand Planning and Manufacturing to align production with customer needs.Monitor order status and proactively communicate updates or delays to customers and stakeholders.Act as the primary contact for fulfillment inquiries, order changes, and delivery updates.Resolve order discrepancies, shortages, and complaints in collaboration with Quality and Logistics teams.Maintain accurate order data and ensure compliance with internal policies and delivery conditions.Track fulfillment KPIs and support continuous improvement initiatives to enhance service quality.RequirementsBachelors degree in Business, Supply Chain, Logistics, or related field prefered.35 years of experience in customer fulfillment, order management, or supply chain operations (preferably in manufacturing or industrial environments).Familiarity with ERP systems (e.g.SAP) and Microsoft Office tools.Strong organizational and coordination skills with attention to detail.Excellent communication and interpersonal abilities for working with both internal and external stakeholders.Ability to manage multiple priorities in a fast-paced environment.Problem-solving mindset with focus on root cause and resolution while keeping the customer-first attitudeEnglish, Arabic language required; Chinese is a plus.What We Can Offer YouAn international team with a high focus on Gender Diversity. Employee Assistance Program, e.g., for psychological, legal financial consultancy You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio. Access to training for personal development - Internal E-learning Development Platform Available for Employees Mentorship programWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.