Senior Customer Service Associate

Company DescriptionExel BPO is a subsidiary of Exel Solutions, a UK-owned offshoring company that collaborates with small and medium-sized accounting firms to provide high-quality remote staff from Sri Lanka. We are a trusted offshoring partner for several UK businesses, helping them set up their overseas offices by offering access to Sri Lanka's top talent. Our mission is to provide the best and most flexible staffing solutions, specializing in Accounting & Finance, Marketing, and IT Solutions, while being efficient, economical, and swift.Role DescriptionThis is a full-time on-site role for a Senior Customer Service Associate located in Colombo. The Senior Customer Service Associate will be responsible for handling customer support inquiries, ensuring customer satisfaction, and maintaining excellent phone etiquette. The role involves delivering exceptional customer service and enhancing the overall customer experience. Day-to-day tasks include responding to customer inquiries, resolving issues promptly, and providing detailed information about products and services.QualificationsCustomer Support and Customer Service skillsExpertise in Customer Satisfaction and Customer ExperienceStrong Phone Etiquette skillsHas experience in Handling UK/US CustomersExcellent communication and interpersonal skillsAbility to work independently and in a team environmentExperience in a similar customer service role is a plusBachelor's degree in Business, Communications, or related field