Senior Customer Service Representative

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.Join our Team and advance your career as aSenior Customer Service Representative - English speakingIn This Role You WillCoordinate the order management process of clients in the automotive industryMaintain customer and material master databaseEnter customer orders and follow them upManage customer requests and queriesBe logging, assigning, tracking progress of complaints & claims from receipt to completionInteract with customers and collaborators in a professional, friendly and efficient mannerFacilitate the invoicing processWhat You Will Need To Be SuccessfulFluency in EnglishUniversity degree or equivalent experienceExperience in Customer Service would be a huge advantageExperience with CRM/ERP systems (Salesforce and SAP) is a plusCustomer oriented approachFlexible, motivated personalityAt bp, we provide the following environment & benefits to you:Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!