Senior Customer service Specialist For Health Sector UK/USA

Company DescriptionExel BPO (Pvt) Ltd is the Sri Lankan subsidiary of Exel Solutions, a UK-owned offshoring company. Specializing in connecting UK-based businesses with talented remote staff, Exel BPO offers cost-effective, high-quality staffing solutions. With a focus on flexibility and efficiency, the company supports small and medium-sized Accounting firms, as well as providing services in Marketing and IT. Exel BPO is committed to delivering tailored solutions that meet client needs swiftly and economically.Role DescriptionThis is a full-time, on-site role located in Colombo for a Senior Customer Service Specialist in the health sector. The Senior Customer Service Specialist will oversee customer interactions, handle inquiries, ensure client satisfaction, and provide an exceptional customer experience. Responsibilities include maintaining professional phone etiquette, addressing concerns in a timely and effective manner, and striving to improve customer support processes.QualificationsExperience in Customer Service, Customer Support, and Customer SatisfactionStrong knowledge of Customer Experience and a commitment to delivering excellenceProficiency in professional Phone Etiquette and handle UK/US ClientsExcellent communication and interpersonal skillsProblem-solving abilities and a customer-focused mindsetBachelor’s degree or equivalent experience in a related field is a plusPrevious experience in the health sector will be considered an advantage