Senior Customer Success Manager

A leading global SaaS company is seeking an experienced Senior Customer Success Manager to join its high-performing Japan team.As a trusted advisor, you will work with enterprise clients to maximize the value of their digital transformation journey - guiding strategy, accelerating adoption, and building strong executive-level relationships.What You’ll DoPartner with enterprise customers to align on business goals and deliver measurable value through cloud-based solutionsApply a proven Customer Success methodology to assess capabilities, build strategic roadmaps, and drive adoptionProvide tailored recommendations on governance, change management, and platform best practicesCollaborate with Sales, Product, and Support teams to proactively mitigate risks and drive customer growthBuild trusted, long-term relationships with C-level stakeholders and serve as their go-to advisorWho are You?Proven experience in Customer Success, Consulting, or Digital Transformation within enterprise tech or SaaSExpertise in at least one business area (e.g., Service, Marketing, eCommerce)Strong knowledge of cloud platforms, data architecture, and enterprise-level software implementationAbility to communicate confidently with senior leadership and influence strategic decisions(Bonus) Familiarity with AI, automation, or the CRM ecosystemWhy JoinJoin a globally respected tech leader driving the digital transformation eraWork with forward-thinking clients and directly shape their success storiesBenefit from flexible work styles, career development support, and an inclusive international cultureCollaborate with top talent in an environment built on trust, innovation, and teamworkReady to shape the future of business through customer success?Apply today or reach out directly to learn more.