Senior Customer Support Executive

About the Company: COOX (pronounced as Cooks) is India’s leading platform that lets you bookProfessional Chefs, Daily Cooks, Bartenders, Waiters and Kitchen Cleaners for occasions like houseparties, birthdays, weddings, and special events at home. We have served over 10 Lakh people andbuilt a network of 5,000+ trained service professionals in more than 20 cities of India. COOX hasraised funding from India’s top investment firm Inflection Point Ventures (IPV).Roles & Responsibilities Lead and manage the operations team to ensure efficient handling of bookings Coordinate between operations andmarketing teams, customers, partners &vendorstoimprove service execution Manage end-to-end business operations, handle queries, complaints, escalations and ensuresmooth execution of processes Ensure consistentsupply by onboarding new partners& vendors and launch newcities and services Provide training and motivation to the team, ensuring high level of employeesatisfaction and employee retention Define and analyzemetrics and KPIsto efficiently track progressPerks Rewards, Incentives& Bonuses SpecialMeals& Food Trials Startup Exposure Full of LearningsOther Details Need people who are energetic, confident and street smart Great communication and soft skills Foodies are preferredSkills: communication,bookings,operations,customer