Senior Delivery Manager Belgium & Luxemburg

Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts, Strada blends leading-edge technology with humaningenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, please visit Strada Global PageTHE ROLEDelivery, Senior Manager Belgium and LuxembourgThe Payroll Service function is primarily focused on Managed Payroll Services (MPS) and as a Senior Manager, Payroll Service you will ensure that all operational deliverables mentioned in the contract meet the agreed service levels.  This is a key leadership role with direct responsibility for up to 12 Managers, Payroll Service. ResponsibilitiesAcross all countries, a Senior Managers, Payroll Service role and responsibilities are to:Maintain operational proficiencies of multiple accounts by managing the delivery of payroll services and operational requirements of the client as outlined in assigned contractProvide support and advice to direct reports on service level and contract requirements, standard data architecture, standard payroll service, business process, technology, people management, client related and compliance mattersProvide operational and service level data to the customer and/or the account manager as requested to build confidence and credibility in the services being provided.  Act as an escalation point for customer issues that are not managed at the level of the Manager, Payroll ServiceEnsure cross-platform compliance and regulatory standards are metConduct quality assurance reviews of all projects at defined checkpointsDrive and sustain performance results, as well as execute business and communication plansReview and analyze current payroll, HRIS, benefits, and tax procedures in order to recommend changes leading to best-practice solutions in partnership with the Service ACE teamDeploy the standard payroll service to each account and overseeing deployment of the payroll control center functionality for accounts that run on euHReka and SAPAccountability for monthly Leadership reporting completed by your Managers, Payroll Service.  The reporting metrics include Referenceability, Project Status, CR target and Missed SLA justificationYou will also act as the go-to person for Operations team members in the location(s):The person who ensures that the location has effective support from HR, Finance, Facilities and ITEnsure the people working at the location have a sense of communityEscalation point for local issuesConflict managementManage Security Incident ProcedureImprovement Plan: prepare and follow upProvide feedback and input to Project teams (CMS, PCC, Waste Hunt etc.)Ensure and organize backupActively participate in the Recruitment processRequirementsStrong knowledge of MS Office tools such as Excel, Word, and PowerPointExcellent written and verbal skills Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Experience managing a team Fluent French writing and verbal skillsBenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and InclusionStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.  Diversity Policy StatementStrada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DisclaimerNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.