Senior Delivery Manager

Grid Dynamics is looking for a Senior Delivery Manager, who will take the leadership of a team of high-performing, motivated engineers. You will work to maintain good customer relationships and improve the company's services to maintain customer satisfaction. You will be responsible for making sure that services are being seamlessly delivered to the client and will be in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You will play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.ResponsibilitiesManaging globally distributed engineering and project teams, simultaneously delivering implementation and support projects using Agile methodologies according to the Service / Work Orders (SO) or Contract Execution Plans (CEP) in place with Clients, SLA, Budget, Quality, and Customer Satisfaction.Setting up, maintaining, and improving reliable delivery processes in accordance with industry best practices and corporate PMO standards.Increase transparency of the delivery organization by regularly and accurately reporting status. Delivering projects on time, within budget, monitor and control the quality and other project constraints/baselines according to the initial planning and according to client expectations.Support bid teams on strategic new opportunities with the support of Project Managers, contribute to pre-sales activities.Participate actively in the Delivery governance and optimization (reporting and monthly committee).Contributing to Company’s Business development and organizational standards implementation.Identifying customer needs and overseeing service delivery within the business context.Establishing efficient communication channels between Grid Dynamics project teams and client organizations.Expanding the team by finding and attracting talent from the market and growing people internally.Defining and implementing training and knowledge sharing programsPeople managementRequirements5+ years of experience in delivery management in software industryAbility to manage big programs or accounts as well as portfoliosExperience in developing distributed high loaded systemsProven track record of creating and managing globally distributed delivery teams for an international customer.Excellent understanding and practical experience with modern project management methodologies and software engineering processes.Track record of attracting and retaining top talent.Excellent communication, leadership, organizational, negotiation and client management skills.Strong teamwork skills and attention to detail.Operational ability in a diverse, large-scale environment.Fluent EnglishEngineering background We offerOpportunity to work on bleeding-edge projectsWork with a highly motivated and dedicated teamCompetitive salaryFlexible scheduleProfessional development opportunitiesAbout UsGrid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.