Senior Director of Operations

Senior Director of OperationsAbout the RoleThe Senior Director of Operations (SDO) is responsible for leading and optimizing operational performance across multiple departments, including culinary services, events, guest experience, and facilities. This role calls for a passionate, hands-on leader who fosters a culture of service excellence and teamwork. The SDO will drive revenue opportunities, operational efficiencies, and employee engagement while ensuring high standards of hospitality and guest satisfaction.Key ResponsibilitiesLeadership & OperationsProvide daily, visible leadership across all operational areas.Oversee teams in culinary services, event operations, guest experience, and facilities.Ensure seamless execution of events and programs with exceptional service standards.Collaborate with programming and leadership teams to deliver immersive guest experiences.Continuously improve SOPs and service standards to elevate quality and efficiency.People & CultureRecruit, train, and mentor department leaders and staff.Cultivate a collaborative and inclusive workplace culture focused on professional growth.Conduct performance reviews, maintain engagement activities, and ensure policy compliance.Model authentic, service-driven leadership and foster a positive team environment.Financial ManagementDevelop and manage budgets, forecasts, and capital expenditure projects.Monitor expenses and labor costs to meet financial targets.Implement cost-control strategies without compromising guest experience or quality.Manage vendor and contractor relationships in accordance with organizational standards.Guest Experience & QualityEstablish measurable service benchmarks and maintain consistent, high-quality standards.Meet regularly with guests to solicit feedback and identify improvement opportunities.Ensure food, beverage, and event offerings meet brand and safety standards.Maintain a visible presence across campus to monitor operations and ensure readiness.Health, Safety & ComplianceEnforce all safety, sanitation, and compliance requirements.Lead regular safety inspections and risk assessments.Maintain confidentiality of all organizational, staff, and guest information.QualificationsMinimum 7–10 years of leadership experience in hospitality operations, resorts, or event-driven environments.Strong knowledge of F&B, events, and facilities management.Demonstrated success in developing teams and driving operational excellence.Financial acumen and experience managing multi-departmental budgets.Flexible schedule including evenings, weekends, and holidays as needed.Excellent communication, leadership, and problem-solving skills.