Senior End User Support Engineer

We are seeking a Senior End User Support Engineer to deliver technical assistance to clients facing hardware and software challenges.You will handle digital workplace services and office IT infrastructure, ensuring smooth operation and high client satisfaction. This role requires collaboration with cross-functional teams and proactive problem-solving. Join us to contribute your expertise in end-user technologies and lead a small support team to success. ResponsibilitiesProvide technical assistance to end users on hardware and software issuesManage digital workplace services including endpoint devices and office IT infrastructureCollaborate with cross-functional teams to understand support needs and resolve issuesPerform root cause analysis and develop methods to prevent recurring problemsMaintain and troubleshoot local area and wireless network performanceOversee switch room maintenance and IT infrastructure connectivityUse ticketing systems and remote desktop tools to track and resolve support requestsCommunicate technical information clearly to non-technical usersEnsure high levels of client satisfaction through efficient and friendly serviceSupervise and guide a small team of end user support engineersApply IT service management principles to support processesMonitor system performance using relevant tools and automationManage relationships with key users and customer representativesPromote continuous improvement in support services and workflows RequirementsExperience of 3 or more years as a Support EngineerStrong background in Windows endpoint administrationExperience with macOS endpoint administrationProficiency in troubleshooting Microsoft Office applications, including Outlook and TeamsKnowledge of network basics such as DNS, proxy, VPN, remote desktop connection, LAN, WAN, and VLANAdvanced skills in software and hardware troubleshootingUnderstanding of IT service management principlesHigh level of ownership and responsibilityEffective communication skillsEmotional intelligence to manage client and team interactions We offerDynamic, entrepreneurial corporate environmentDiverse multicultural, multi-functional, and multilingual work environmentOpportunities for personal and career growth in a progressive industryGlobal scope, international projectsWidespread training and development opportunitiesUnlimited access to LinkedIn learning solutionsCompetitive salary and various benefitsAdvanced wellbeing and CSR programs, recreation area Do you know someone interested in starting a career in IT? Share our EPAM Campus programs with them, where they can enhance their knowledge in various fields online, free of charge. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.