Senior Engineering Operations Manager

About PandaDocPandaDoc empowers growing organizations to thrive through our all-in-one document automation platform. With over 40+ cross-functional teams across Engineering, Product, and Design, we're scaling our operations to deliver innovative solutions with speed, quality, and customer focus.This role operates within a product-centric environment where engineering operations directly support business outcomes and customer value delivery, you will work across both discovery and delivery part, improving end-to-end processes.About the RoleWe are hiring a Senior Engineering Operations Manager to drive operational excellence across our Engineering, Product, and Design (EPD) organization. Reporting to the Head of Engineering Operations, you will play a hands-on role in executing and improving our delivery approaches, Agile practices, and operational processes across 40+ cross-functional teams. You will coordinate organization-wide initiatives and help teams adopt best practices that enable them to deliver high-quality, customer-centric solutions with speed and autonomy. This role requires a strong initiatives leadership mindset combined with technical understanding of modern engineering practices. In this role, you will take care of:Program Leadership & ExecutionLead and support complex cross-functional initiatives across multiple engineering teams and engineering leaders, ensuring visibility and timely deliverySupport quarterly and annual planning cycles by gathering data, coordinating schedules, and maintaining planning artifactsTrack and report on initiative progress, risks, and dependencies to stakeholdersAgile & Process ExcellenceChampion Agile discovery&delivery practices across teams, promoting continuous improvements that brings technical teams closer to business discovery, moving beyond pure execution mindsetPartner with Product Managers to enable engineers contributing to solution ideation and strategic product decisionsConduct team health assessments and facilitate improvement workshopsMaintain and optimize team workflows in Jira, ensuring consistent practices across the organizationSupport the implementation of Scrum-based frameworks and help teams mature their Agile practicesChampion practices that keep technical teams engaged in business discovery, moving beyond pure execution mindsetDevOps & MetricsEven though you won’t be directly responsible for DevOps implementation, we expect you to:Understand CI/CD pipelines and deployment processesCreate and maintain dashboards in Jira and Grafana for operational visibilityHelp analyzing delivery metrics (velocity, cycle time, quality metrics) across teams, identify trends to inform process improvementsLeverage AI tools to create automation scripts that improve team efficiency Knowledge ManagementDocument and maintain operational processes, best practices, and team guidelinesFacilitate knowledge sharing sessions and communities of practiceAbout youMust-HavesExperience: 4+ years in Engineering operations, Project Management, or Agile delivery rolesAgile Expertise: Strong experience with Scrum and Agile methodologies in software development environments. Experience moving teams from delivery-only mindset to customer-centric, business-driven approach.Change Management: Ability to take a proactive role in change management, applying expertise to anticipate and address challenges during organizational changes.Proven implementation experience of impactful complex initiatives is expected from a candidate.Tool Proficiency: Hands-on expertise with Jira for project tracking and team coordinationTechnical Understanding: Knowledge of CI/CD concepts and modern DevOps practicesAutomation Skills: Ability to write simple automation scripts using AI assistance, vibe-coding experience is desirableProgram Management: Experience coordinating cross-functional initiatives and managing stakeholder communicationsAnalytical Skills: Strong ability to gather, interpret, and present operational dataCommunication: Excellent facilitation and communication skillsLanguage: English proficiency at C1 levelNice to HavesScrum Master certification (CSP, PSM2), Scaled Agile framework certifications (LeSS, etc)Experience working in SaaS/Product companiesWhat We OfferGrowth OpportunitiesDirect impact on how 40+ teams work, collaborate, and deliverVisibility into executive-level operational strategiesOpportunities to lead organization-wide initiativesClear career progression path within engineering operationsSupport for professional certifications and trainingExposure to cutting-edge DevOps and Agile practicesAccess to conferences and industry eventsWork EnvironmentFully remote position with flexible working hoursCollaborative, international team environmentCulture focused on innovation and continuous improvementRegular virtual team building and knowledge sharing sessionsWhy Join UsAt PandaDoc, you'll be at the heart of our engineering operations, directly impacting how teams deliver value to customers. As a Senior Engineering Operations Specialist, you'll gain invaluable experience working with multiple teams, learn from seasoned professionals, and develop the skills needed to advance your career in technical operations. This role offers the perfect balance of structure and autonomy, allowing you to execute established practices while contributing your own ideas for improvement. You'll be part of a team that values operational excellence and continuous learning, with clear opportunities for growth and advancement. PandaDoc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company Culture: We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Check out our LinkedIn to learn more.Benefits:An honest, open culture that emphasizes feedback and promotes professional and personal developmentAn opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California6 self care daysA competitive salaryAnd much more! PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.EXTERNAL RECRUITERSApproval RequirementThe use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.