Senior Health Program Representative

IntroductionMake a Difference with DHSSOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.For more information, please visit https://dhss.delaware.gov/dhss/ today!Summary StatementJoin the Division of Public Health as a Senior Health Program Representative in the Immunizations Program and play a key role in ensuring accurate and reliable immunization data across the state. In this position, you will review provider data in the Immunization Information System (IIS), identify and resolve data quality issues, and collaborate with providers to correct reporting errors. You will maintain accurate client records, troubleshoot claim and eligibility concerns, test system upgrades, and provide support to IIS users. This role offers an exciting opportunity to combine technical expertise with strong communication and teamwork skills while making a meaningful impact on public health.Essential FunctionsEssential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.Plans and participates in selective or multiphasic screening surveys to identify cases of communicable diseases/health hazards. Conducts field investigations which includes on-site and office interviews to obtain information to locate exposed individuals and recommends and/or implements necessary follow-up measures. Takes samples of blood and body fluids and may perform clinical tests. Locates individuals exposed to infected patients through confidential investigative techniques. Contacts private health care providers to ensure rapid case reporting and refers for treatment and/or examination. Counsels patients and individuals in high risk target groups to reduce potential spread of communicable disease/health hazards by obtaining named contacts. Prepares confidential statistical and narrative reports. Provides educational programs to groups and organizations. Job Requirements JOB REQUIREMENTS for Senior Health Program Representative Applicants must have education, training and/or experience demonstrating competence in each of the following areas:Six months experience in eliciting and assessing information to make referrals or provide additional information to others. Six months experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others. Six months experience in record keeping. Six months experience in narrative report writing. Knowledge of etiology of communicable or chronic diseases/health hazards. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving). Conditions of HireApplicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources .DHSS does not provide employment-based sponsorship.All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.BenefitsTo learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/Selection ProcessThe application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .