Senior Hostess

Job Summary:The Senior Hostess is responsible for providing a warm and welcoming atmosphere to guests, managing seating arrangements, and ensuring a smooth flow of guests in and out of the outlet. The role requires strong organizational skills, leadership, and the ability to deliver excellent customer service.Key Responsibilities:Greet and welcome guests as they arrive, ensuring a professional and friendly first impression.Manage reservations and guest seating, optimizing the table arrangements during peak hours.Escort guests to their tables, ensuring they are comfortable and promptly attended to.Handle guest inquiries and complaints, providing timely and effective solutions.Maintain a smooth guest flow, avoiding long wait times and ensuring guests are seated efficiently.Coordinate with the service team to ensure seamless communication and a smooth dining experience.Oversee the waiting list and manage guest expectations effectively.Train and mentor junior hostesses, ensuring they adhere to the company’s guest service standards.Maintain the cleanliness and orderliness of the entrance and reception area.Assist with special guest arrangements, including VIP seating or events as needed.Requirements:Minimum 2-3 years of experience in a customer service or hostess role, preferably in a fine dining or upscale environment.Strong communication and interpersonal skills.Ability to handle high-pressure situations and manage multiple tasks simultaneously.Exceptional customer service skills with the ability to handle complaints professionally.Knowledge of reservation systems and guest management tools.Professional appearance and demeanor with attention to detail.Ability to work flexible hours, including evenings and weekends.Compensation & Benefits:Salary: AED 3,500 per monthAccommodation and meals provided by the companyTransportation (if applicable)Annual leave and benefits as per UAE Labour Law