Senior It Administrator

Senior IT AdministratorFullscript is a healthcare platform built on the belief that care should treat the whole person.Over 125,000 practitioners and 10 million patients rely on us for high-quality supplements, industry-leading labs, and tools that help them follow through on care.Our purpose is simple: to help people get better.At Fullscript, our IT team ensures every teammate has the tools, systems, and support they need to do their best work.About The RoleAs a Senior IT Administrator you will be a doer and builder first and foremost.You will serve as the technical escalation point for our IT Admin team, own critical IT projects, and drive automation to make our IT operations more scalable and efficient.You will collaborate closely with infrastructure and security teams, mentor junior IT Admins, and improve day-to-day processes.ResponsibilitiesAct as the escalation point for IT Admins I-III, providing expert support across macOS, Windows, SaaS, and MDM environments.Lead process improvement initiatives by identifying gaps, designing solutions, and executing IT projects with minimal oversight.Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (scripting, APIs, or automation platforms).Partner with infrastructure and security teams to ensure seamless end-user support and compliance with security and legal requirements.Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.Support live events, including AV setup, livestreaming, and troubleshooting audio/video equipment.Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.Qualifications5+ years of experience in IT administration (or equivalent) with increasing levels of responsibility.Strong expertise with macOS, Windows, SaaS management, and MDM tools (Jamf, Intune, etc.).Proficiency with SaaS platforms and identity access management (Okta or similar).Demonstrated experience leading IT projects from ideation to implementation, including planning, execution, and documentation.Hands-on scripting or automation experience (Python, PowerShell, or equivalent).Excellent troubleshooting skills across networking, infrastructure, and device level issues.Strong mentorship and leadership abilities through guiding junior IT staff.Clear empathetic communication skills with both technical and non-technical audiences.Continuous improvement mindset, always looking for ways to make IT more efficient and scalable.BenefitsGenerous PTO and competitive pay.Fullscript RRSP match program for financial health.Flexible benefits package and workplace wellness program.Training budget and company-wide learning initiatives.Discount on Fullscript catalog of products.Ability to work wherever you work well.Fullscript is an equal-opportunity employer committed to creating an inclusive workplace.Accommodations are available upon request—email ****** for support.Before joining the team, all candidates who receive and accept an offer will complete a background check.#J-*****-Ljbffr