Senior ITSM/ITIL Customer Success Specialist

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And RequirementsCareerArc CodeCA-JGRemoteThis Is Helix. Powered by You.At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.Here is how, through this exciting role, you will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.To ensure you’re set up for success, you will bring the following skillset & experience:You have the ability to embrace, live, and breathe our BMC values every day!Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialoInformation Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.Why Work Here? Because You’ll Matter.We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.Make Your Mark At HelixIf Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.EEOC StatementHelix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.Why Work Here? Because You’ll Matter.We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.Make Your Mark At HelixIf Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.EEOC StatementHelix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.