Senior IVR Application Developer

Company DescriptionMiratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.Job DescriptionThe Senior IVR Application Developer works with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels.In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.Responsibilities:Design, develop, and maintain IVR applications based on business and technical requirementsIntegrate IVR solutions with key internal servicesMonitor IVR systems and implement operational improvements to enhance customer experienceTroubleshoot and resolve issues within the voice contact center and IVR environmentsCollaborate with project managers to ensure the timely and high-quality delivery of solutionsWork independently while supporting a regional business unit aligned with global objectivesParticipate in forward-looking initiatives to improve call steering and IVR architectureCommunicate technical concepts clearly to both technical and non-technical stakeholdersQualificationsProficiency in Java EE and Spring Boot / Spring CoreSolid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patternsHands-on experience developing IVR applicationsStrong understanding of voice contact center systems and IVR platformsExperience working with SQL for application configuration and data-driven logicStrong troubleshooting and analytical skillsEffective communication and presentation skillsAbility to work independently in a fast-paced, global environmentExpertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plusAdditional InformationWe offer:Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.