Senior L3 Support Engineer

Project descriptionWe are looking for the best people to help create the next big thing in digital banking.Reason to join us• We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments• We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team• We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training• We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born.• We are not just professional teams, we are also friends who have fun working together• The team is made up of enthusiastic professionals who work in an international environment, learning new technologies as part of client`s businesses.You will work as part of a cross-functional agile operational team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as a team activity, with a predisposition to open code, open discussion, and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. Our goal is to design and develop high-quality automation solutions to solve business problems/challenges via a combination of off-the-shelf and open-source technologies. You'll get the chance to work with experienced engineers across our enterprise with a chance to move across varying automation technologies of the future.From January 2026 mandatory office attendance - 3 days per week.ResponsibilitiesResponsibilities of a L3 Support Engineer into AFC Team are:Ensure all the BAU support queries from business are handled on priority and within agreed service level agreement (SLA) and ensure all application stability issues are well taken care off;Take responsibility for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams;Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues;Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. SDLCwe use this quite extensively and ITIL terms are quite used;Update KB Articles and Application Runbooks;Speak Up if you think something can be improved;Collaboration with all the other areas (e.g.BA, QA, RM, SM & PO)we find it very important for automation;Identify & communicate risks associated with major changes into ProductionSkillsMust haveSkills and experience:Experience applying technical solutions to improve the stability of production environments;Understanding and working knowledge of the ITIL Service management framework (incident, problem, change management). ServiceNow is a plus;Extensive working experience in providing L2/L3 support (preferably in a banking environment) on mission-critical (99.9% uptime) applications;Working experience of Unix/Linux, Control-M, Tomcat, Weblogic, Oracle Databases, Openshift, Artifactory, Github, Bitbucket, Jira;Analytical mindset, problem solver;Ability to work in virtual teams;