Senior Manager - Customer Interaction Suite

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsAbout The RoleProduct Manager – CPaaS (Multichannel Tools & Application Experience)We are looking for an experienced Product Manager to drive the evolution of CPaaS application experiences, including multichannel communication workflows and channel journeys. You will work closely with Engineering, UX, and Design teams to build intuitive and scalable tools used by enterprises and developers across a wide range of messaging channels. This role is ideal for someone who enjoys solving complex product problems, collaborating deeply with cross-functional partners, and delivering high-quality customer-facing experiences.Responsibilities Product Strategy & DirectionDefine and communicate the strategic direction for key CPaaS application areas. Translate customer needs, market insights, and platform opportunities into clear product priorities.Develop a roadmap that balances usability, performance, compliance, and long-term platform scale. Core Experience OwnershipLead development of user-facing tools that support communication workflows and channel-related operations.Collaborate with Design to create intuitive, coherent flows Ensure the product delivers enterprise-grade reliability, clarity, and operational efficiency. Channel Activation & Configuration ExperienceOwn and improve the end-to-end experience for enabling and configuring communication channels.Work with engineering, operations, and compliance partners to ensure frictionless customer activation and configuration.Reduce complexity for users navigating technical setup and regulatory requirements. Cross-Functional CollaborationPartner effectively with Engineering, UX, Design, Operations, Sales, and Support.Align stakeholders on goals, communicate priorities, and ensure collective delivery.Integrate technical constraints and operational realities into planning without compromising user value. Data-Informed Product DecisionsDefine relevant product metrics and track adoption, usage, and customer behavior.Analyze data to identify friction points, validate assumptions, and refine product direction.Use qualitative and quantitative insights to guide continuous improvements. Documentation & Team EnablementProduce clear product requirements, specs, and release notes.Support internal teams with context, demos, and onboarding materials as needed.Required Qualifications5–8 years of product management experience in CPaaS, messaging platforms, SaaS, or complex enterprise B2B products.Solid understanding of multichannel communication technologies (SMS, Voice, OTT channels, etc.).Experience owning user-facing product areas or workflow-heavy tools.Strong skills in writing product requirements and managing technical backlogs.Analytical mindset with experience leveraging data for product decisions.Exceptional communication and cross-functional collaboration skills.Comfortable navigating fast-paced, technical environments.Nice-to-HaveFamiliarity with enterprise security, compliance, and global messaging regulations.Exposure to UX research or design processesExperience with onboarding flows, automation, or self-serve product models.