Senior Manager - Leasing Residential UAEN

The role holder is responsible for managing the implementation of all residential leasing activities and developing relationships with clients to achieve 100% occupancy of the DHAM residential portfolio, in order to maximize leasing revenues by growing the customer base and retention of existing customers. The role holder ensures that the deals are documented and executed within the company policies / budgets whilst providing seamless customer service to improve customer satisfaction and customer retention.Strategic ResponsibilitiesProvide input to the development of leasing strategy and business plan in order to identify new leasing opportunities in local markets and achieve the annual leasing objectives.Support in the development of leasing plans, policies, procedures and practices that ensure adequate safety for the business and provide sustainable service to the clients. Manage the implementation of leasing policies, systems, processes, procedures to ensure the consistent and systematic application of leasing practices. Develop and implement an attainable leasing plan and budget to ensure the Leasing strategy is translated to practical operational action & projects which contribute to the achievement of ROI and business objectives. Achieve new leases revenue target for all assigned communities in order to support the achievement of overall department EBIDA.Core ResponsibilitiesBudgetary SupportSupport the Director – Residential Leasing to prepare, consolidate, and forecast the commercial budget and monitor financial performance versus the budget so that the business is aware of anticipated revenues; areas of unsatisfactory performance are identified, and potential performance improvement opportunities are capitalized upon in line with the forecasts and assuring budget accuracy. Commercial OperationsManage leasing services for all assigned DHAM residential portfolio and ensure proper planning and execution of activities to maximize occupancy rate and ensure the highest revenue return on the assets. Meet revenue and occupancy targets and ensure all pipelines and deals are closed.Acquire, negotiate and conclude lease agreements with new tenants in line with the budget.Ensure development of tenancy contracts templates and forms of high quality by working with legal that ensures standardization of leasing documents and provide safety to business and tenants in line with rules and regulation of the country.Ensure lease documents are accurately prepared to allow seamless administration and execution of lease agreements and efficient co-ordination with internal departments.Manage all operational requirements for leasing in terms of staff management, manpower on site, annual leaves, staff training, Ensure all leads are managed effectively within Salesforce.Work with the marketing team to establish new promotions and marketing channels and enhance the reach of current channels to generate more leads.Approve holding units for new leases and unit changes according to requirements and based on customers’ requests and in accordance with the DoA.Monitor contracts under “issued” status and yet to be approved and provide direction on further action to be taken. Ensure all leasing activities are incorporated through YARDI or other available platforms.Drive the team and ensure maximum efficiency of sales function to achieve targets as well as minimize opportunity loss & revenue loss.Support the Director in developing monthly leasing report to ensure financial targets are being met. Recommend corrective actions based on the reports to monitor and review the performance against targets in order to highlight any variances to Management for corrective action.Provide support in identifying potential business opportunities and negotiate new leases, acquire new business opportunities based on prevailing market rates, evaluation of properties, lease rents, and available properties in order to achieve the revenue targets. Understand and recommend the Lease rent trends, and their viability for different residential tenant segments to the Research & Product Development team.Conduct market research and recommend pricing strategies in order to maximize revenue and identify potential opportunities and risks where applicable.Attend and respond to Audit reports as required.Key Relationship Management and Revenue EnhancementDevelop and manage corporate and individual client relationships and relationships with key contacts and seek expansion opportunities to achieve assigned revenue and customer acquisition targets.Effectively leverage brokers/ agencies for successful delivery of Services consistent with agreed-upon service levels and budgets. Assign and manage external leasing agencies when required to ensure appropriate standards and lease plans and negotiate prospective lease term. Support in Identifying new lines of revenue opportunities and propose enhancement plans such as extra community services for all projects to increase occupancy.Identify potential relationship opportunities from a B2B to B2C perspective.Customer Experience ManagementManage and implement the customer experience management model to maximize and enhance the customer acquisition and retention rate.Oversee the customer satisfaction survey results across the assigned Residential portfolio and ensure appropriate corrective actions are taken within the stipulated time as per the agreed priorities.Ensure customer satisfaction throughout all assigned projects. Provide input and recommendation for all projects to improve customer experience.Minimum Qualification:Bachelor’s degree in Business Administration, or any related field.Experience: 8-10 years of experience in leasing including 3 years at a senior managerial level.Middle East experience is preferred.Technical CompetenciesExcellent Business Development skills.Strong analytical Skills.Excellent planning and organizing skills.Excellent negotiation & persuasion skillsAdvanced customer relations and customer service orientation.Advanced business and financial acumen.Business outlook.Excellent communication & networking skills.Arabic is advantageous.