Senior Manager / Assistant Director (Information Technology)

Epworth Community Services is a Social Service Agency (SSA) that helps at-risk children and youths from needy and disadvantaged families. We want to create a better world for them so that they can develop their potential. Our work focuses on promoting the mental well-being of children and youths by building strong families and imparting skills for resilient living.We are a registered charity, a full member of the National Council of Social Service (NCSS) and an Institution of a Public Character (IPC).With a vision to enable Strong Families, Resilient Living, Beautiful Minds. Our work focuses on promoting and supporting the mental well-being of children and youths through building strong families, and by imparting abilities and skills for resilient living.In Epworth, the diversity of our services provides many opportunities to match your professional and personal aspiration in the social service sector. We believe that people are our greatest asset and every individual has talent and ability that can be developed to their fullest potential.Job Purpose The Senior Manager / Assistant Director (Information Technology) plays a key strategic and operational role in driving digital transformation across the organisation. He / She will oversee the planning, implementation, and maintenance of IT systems, lead the adoption of new technologies, and ensure cybersecurity and data protection measures are robust and compliant. The role is critical in ensuring the organisation’s IT infrastructure supports its mission and long-term strategic goals. This is a three-year contract position with the potential for permanent conversion.Key Responsibilities 1. Strategic IT LeadershipDevelop and lead the organisation’s IT strategy aligned with long-term business goalsEvaluate and implement emerging technologies (e.g., ERP, HRMS, RPA, AI) to improve efficiency and service deliveryDrive digital transformation initiatives across departments2. IT Operations & Systems OversightOversee day-to-day IT operations, including network infrastructure, systems administration, and user supportLead the procurement, deployment, and maintenance of IT hardware and softwareEnsure business continuity and disaster recovery plans are up to date and tested3. Cybersecurity & Data ProtectionDevelop and enforce policies for information security and data privacy (e.g., PDPA compliance)Monitor and respond to cybersecurity threats and incidentsEnsure data governance and compliance with regulatory standards4. Project ManagementLead cross-functional technology projects, ensuring timely delivery, scope adherence, and budget controlLiaise with vendors, consultants, and internal stakeholders to ensure smooth implementation and system integration5. Team & Stakeholder EngagementManage and develop the IT team, including hiring, training, and performance managementProvide guidance and support to senior management and the Board on IT matters and digital strategyFoster a culture of innovation and continuous improvement within the organisationQualifications and Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred)At least 8–10 years of progressive IT experience, with 3+ years in a leadership roleProven experience overseeing enterprise-wide digital transformation projectsStrong knowledge of cybersecurity frameworks, data protection regulations, and IT governanceExcellent leadership, stakeholder management, and communication skillsAbility to work in a fast-paced, multi-stakeholder environment