Senior Manager Audiology Professional Standards & Training

Senior Manager Audiology Professional Standards and TrainingThe Senior Manager Audiology Professional Standards & Training is responsible for defining and implementing global audiology and sales standards for the Sonova Audiological Care clinics, creating, and evolving a tier level approach tailored to the in-clinic practices. This role is an integral part of the HearingCare Academy focused on trainings and upskilling HCPs to deliver a superior customer experience, enhancing clinical effectiveness, and driving differentiation in clinical practices for all Sonova Audiological care clinics.More about the role: Map and define global audiology standards for Sonova Audiological Care clinics (incl. local & regional regulations & guidelines)Collaborate with local Audiology & Medicalization and / or Training teams, marketing & global commercial excellence to tailor standards to meet both global benchmarks and local needs.Conduct a gap analysis on existing vs. required standards of services and define a global roadmap to close the gaps.Identify key enablers to deliver on the roadmap, incl. new solutions, equipment, software tools & data integration.Drive program management of complex trainings / upskilling program rollouts across ACOversee the deployment of the Global Standards and upskilling measures to meet standards of practice in close collaboration with local market organizations as well as other stakeholders (e.g. Hearing Care Academy, Marketing, Commercial Excellence).Work with the product team on delivery of required solutions & services to achieve required audiology standards.Work closely with the Academy head in the design, development, and rollout of critical training programs across AC GCsDesign and conduct regular audits to ensure adherence to the desired standards.Work closely with cross-functional teams, including local Audmed in markets, Hearing Care Academy and HCPs to integrate the standards into daily operations Establish and maintain effective communication channels with local teams to support and facilitate the implementation of standards.Gather and analyze feedback from audits and local teams to continuously refine and improve standards and thereby upskilling solutionsBe the audiology thought leader by staying up to date on industry trends and emerging topics to ensure standards remain current and relevant.Foster relationships with external partners and institutions to incorporate best practices and innovations, in collaboration with R&D and local market Audmed leads.Track progress and performance, incl. KPI reporting Travel 20% – 30%More about you: Advanced Degree in Audiology, Ph,D, MBA or Au.D. preferred10+ years of experience in audiology fitting hearing devicesExperience in project managementExperience in conducting audits and compliance monitoring a plusHighly self-motivated and disciplinedWell organized and structuredAbility to effectively prioritize and balance work schedulesSolution-orientedCapable of working under pressure with a high degree of flexibilityAbility to collaborate extensively with various HQ’s and local market functionsStrong presentation and training skills, capable of explaining complex matters in a simplistic manner Excellent interpersonal and communication skillsAbility to work in cross-functional and multi-cultural teamsAbility to summarize and adapt to customer feedbackAbility to lead through influenceWorkshop facilitation, Lean Six Sigma, and Kazien a plusFluency in English, both written and spokenProficiency in MS OfficeExperience working with IT systems Quality Management, CRM, SAP, PowerBI, MiroMore about what we offer: As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.Sonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.Sonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.