Senior Manager – Customer Infrastructure Services (CIS)

Job Description Senior Manager – Customer Infrastructure Services (CIS)Work ModeHybrid (combination of remote and on-site work) Who you are,Strategic leader with a business focus, responsible for overseeing infrastructure services (on-premise and cloud) for our client in Chile. The role focuses on the quality of service, the relationship with stakeholders and the support of new business opportunities.Main Responsibilities Monitor and evaluate the quality of current CIS services delivered to the client Build and maintain strong relationships with key stakeholders Act as a point of contact for infrastructure-related needs and escalations Collaborate with technical teams to ensure that services are aligned with business objectives Identify and support new business opportunities according to the client's requirements- Coordinate with internal and external teams to ensure continuity and improvement of the service Contribute to strategic planning and service roadmap Support in governance, reporting and performance reviewsRequirements University degree in Administration, IT Management or related career More than 10 years of experience in infrastructure services or customer-facing roles Solid knowledge of IT service delivery (on-premise and cloud) Excellent communication and stakeholder management skills Experience working with business clients in Chile Desirable Experience in sectors such as mining, energy or industry Familiarity with service management frameworks (e.g. ITIL) Bilingual (Spanish/English) Strong analytical and problem-solving skillsKindly share English profile only, with net salary expectations (renta líquida mensual)About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.