Senior Manager/Director, Operations

Senior Manager/Director, Operations, Financial ServicesOur Client: a federally regulated “B-lender,” that operates primarily in OntarioThis is a divisional leadership role, reporting to the CEO and overseeing financial services operations. ***Please note that this role is based in Toronto and requires in-office presence five days a week.Key Responsibilities:Operational Leadership:Oversee day-to-day branch operations and ensure alignment with business goals.Manage and support the Mortgage Growth Business Plan, marketing, and web initiatives.Lead and support Branch Managers across operational, sales, and compliance functions.Ensure adherence to regulatory, compliance, and administrative standards.Systems & Vendor Management:Oversee the core banking platform (Portfolio+) and manage vendor relationships.Support users with system issues, training, and technical guidance.Manage mortgage portal integrations (e.g., Lendesk, Filogix, LinkLender).Quality Assurance & Reporting:Conduct independent mortgage documentation reviews for accuracy and compliance.Support reporting, data management, and internal quality assurance processes.Maintain and update operational procedures, forms, and staff training protocols.Cross-Functional Collaboration:Liaise with Risk/Compliance, IT, Finance, and Internal Audit.Participate in the IT Steering Committee and assist with various cross-functional projects.Qualifications:Experience:10+ years in financial services operations or project management.Strong leadership, sales, and service experience in a regulated environment.Skills & Knowledge:Deep understanding of financial regulations, compliance, and operational best practices.Proven ability to manage multiple departments and drive productivity.Strong problem-solving, organizational, and decision-making abilities.Proficiency in MS Office (Word, Excel, Outlook) and core banking systems.Exceptional communication and stakeholder management skills.Ref# LI1321