Senior Manager, Field Service Japan

Position: Senior Manager, Field Service JapanJob Description Summary: We are seeking a Senior Manager, Field Service Japan for the Equipment Solutions Business (ESB: MKS Division name of ESI) that can manage a highly experienced Field Service team that provides technical support, on-site installations, troubleshooting, services, and repair of complex equipment and systems. Manage installation and field service repair of all ESB products and technologies. This position is to be based in Yokohama Japan.Principal Responsibilities:Directs and coordinates technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Support Sales by providing technical expertise/consultation to drive sales and service revenue. Provide leadership and coaching to the team. Customer focused. Understands their objectives and challenges, capable of managing complex issues and escalations. Work with US Engineering/Quality/Service Marketing team to provide technical service solutions including failure analysis to support customers stable production through communication with customers. Adhere to Global Service procedures and improve operational excellence to increase productivity. Develops and drive initiatives that increase productivity and drive customer satisfaction and loyalty. Schedules personnel responding to critical situations. Partners with other internal organizations including the global field service management team, sales, product managers, IT, legal and human resources. Support overseas Japanese customers working with the global field service. Required Skills and Experience:Bachelor or Masters Degree in related Mechanical/Electronics/Control Engineering/Science or related field. 20+ years in Electronics and Packaging or Equivalent industry. At least 10 years’ experience in managing teams in Service/Sales/Operations. Good communication and documentation skills (In Japanese and English). Work with integrity, is ethical and is able to inspire the trust of others. Strong analytic, business and interpersonal skillsMotivated, self-driven, positive approach to problem solving. 5+ years of service support or management experience with production equipment. Others:Familiar with laser processing technologies or systems for Flex, HDI and IC substrate manufacturing will be a plus (but not mandatory). Familiarity with Microsoft Word, Excel, PowerPoint and ERP is preferred. Flexibility of business trips to customers in Japan and APAC and to Headquarter of ESB division in Portland and Kramath Falls, Oregon USA.