Senior Manager, Performance Reporting and Analysis

Join a dynamic leadership team driving data-informed transformation, innovation, and inclusive service delivery across the ministry.Are you a strategic leader with a passion for public service and a drive to make a meaningful impact in the lives of Ontarians? The Family Responsibility Office (FRO) effectively and compassionately guides payers, recipients, and partners through the family support process to ensure families receive the support to which they are entitled.As the Senior Manager, Performance Reporting and Analysis in the Strategic and Operational Effectiveness Branch, you will lead a high-performing team responsible for advancing operational excellence through data-driven insights, business process innovation, partner engagement, and technology optimization empowering FRO's frontline services to deliver measurable, high-quality outcomes across the province.The Ontario Public Service: Strengthening Ontario, Together. A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.Why Your Leadership Belongs HerePurpose that drives you: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.A culture that supports you: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.A career that grows with you: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.Recognition that reflects your impact: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributions.About the jobWe believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one.In this role, you will:Lead a team of data and analytics professionals to integrate quality assurance data with performance management practices, transforming complex information into meaningful insights that support continuous improvement and service excellence.Oversee the program's data strategy by leveraging advanced analytics to identify systemic challenges, foster innovation, and generate insights that connect decisions to measurable outcomes.Champion the use of data analytics, performance reporting, and emerging technologies such as AI, machine learning, automation, and cloud platforms to inform strategic decisions and modernize service delivery.Navigate ambiguity, assess the ripple effects of decisions, and lead the development of sustainable solutions through root cause analysis and proactive risk mitigation.Manage change and transition strategies, including staff development and culture-building initiatives, to ensure successful implementation and sustainability of modernization efforts.Build organizational capacity through talent management, strategic planning, and inter-ministerial engagement, while providing expert advice to senior leadership and ensuring alignment with government policies and service commitments.What you bring to the teamLeadership and People ManagementExperience leading people and teams, including data and analytics professionals, with clear accountability for results, team development, and performance. You lead by setting direction, coaching others, and building a culture of trust, inclusion, and high performance.Demonstrates experience leading inclusive, high-performing teams with accountability for results, coaching, and fostering a culture of trust and collaboration.Provides strategic direction for programs and services, overseeing complex change initiatives and aligning resources to organizational goals.Technical Knowledge and ExpertiseStrong understanding of strategic planning, project management, and business process improvement, including continuous improvement and service re-engineering.Applies expertise in financial, procurement, and administrative policies, including budgeting, fiscal planning, and compliance.Proficient in data analytics, Power BI, and data visualization, with experience in statistical modeling and performance measurement.Experience in human resources management, including talent development, organizational design, and labour relations.Relationship Management and CommunicationBuilds strong, trusted relationships across teams and divisions to support collaboration, alignment, and shared goals.Communicates complex information clearly and persuasively to a range of audiences, including senior leadership and external partners.Demonstrates political acuity and diplomacy in navigating sensitive issues and cross-organizational engagements.Applies exceptional interpersonal skills to resolve issues, negotiate solutions, and build consensus in high-pressure environments.Delivers clear, concise briefings, presentations, and strategic advice on complex topics to support informed decision-making.Analytical Thinking, Problem-Solving and Decision-MakingEvaluates complex issues and leads change initiatives using strategic, ethical, and risk-aware approaches.Synthesizes data to inform evidence-based recommendations, policy development, and continuous improvement.Applies sound judgment and political acuity to resolve conflicting priorities and support high-impact decisions.Apply by: Tuesday, October 28, 2025 11:59 pm EDT