Senior Manager, Program Management - Technical Services

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job DescriptionYour CareerThe Senior Manager, Program Management, Technical Services will lead a regional team (Europe) of Project Managers overseeing customer-facing project and program management efforts in the Network Security technology space. This role focuses on ensuring the successful deployment of Palo Alto Networks solutions, enabling customers to achieve maximum value from their investment. The Senior Manager will drive key deployment initiatives, including program execution and process optimization, while collaborating with the Head of Program Management to establish and promote standards and best practices. With a strong focus on customer outcomes, this position is accountable for driving portfolio delivery efficiency, meeting revenue targets, and enhancing customer satisfaction.Your ImpactStrategic Portfolio Oversight: As the technology leader within the theatre, own the overall portfolio of projects, ensuring alignment with business objectives, regional priorities, and long-term strategic goals.Cross-Functional Stakeholder Management: Collaborate with internal teams such asSales, Customer Success, Operations, Resource Management, Technical Center ofExcellence and Support to ensure overall deployment success.Champion Operational Excellence: Lead the implementation of disciplined execution practices across project management activities, setting the standard for operational excellence and driving a culture of accountability and continuous improvement in all areas of project delivery.Strategic Partner Collaboration: Define and optimize project team structures, working closely with cross-functional partners (technical, business, and external stakeholders) to ensure projects are resourced effectively and executed in alignment with scope, requirements, and deliverables.Resource Planning and Forecasting: Lead theater-level strategic resource planning efforts across the region, forecasting staffing needs, managing overall headcount allocation, and providing quality assurance on onboarding processes to ensure optimal staffing levels in line with customer demand and project requirements.Escalation and Issue Resolution: Be a senior escalation point for complex or high-risk Professional Services engagements, proactively identifying issues, mitigating risks, and providing strategic guidance to resolve escalations effectively and in alignment with customer needs while driving faster time to deploy.Performance Metrics and Continuous Improvement: Manage operational performance to accelerate revenue, time to deploy and quality targets, including - but not limited to - project backlog, utilization targets, high customer satisfaction (CSAT) scores, and driving faster time to value.Delivery Governance: Oversee and ensure the effective usage and governance of project management methodology across the region, maintaining consistent adherence to best practices and driving process improvements that optimize project execution and drive high quality and reliability with data integrity.Leadership and Team Empowerment: Provide strong leadership to the team, fostering a collaborative and high-performance culture. Mentor and develop team members, providing guidance and support to enhance their skills and capabilities.Provide a positive work environment that encourages innovation, creativity, and continuos improvement.QualificationsYour Experience Bachelor's degree in Business Administration, Project Management, or a related field; an advanced degree (MBA, MSc) is highly preferred.15+ years of progressive experience in project and program management within the technology industry.10+ years in a project management/PMO people leadership role with a proven track record of delivering high-impact, complex, strategic initiatives on a global scale.Demonstrable experience building, leading, or significantly maturing a Program/Project Management team.Experience in a client-facing or commercial environment, with direct involvement in pre-sales motions and strategic account engagement.Deep familiarity with the technology industry; experience with cybersecurity concepts is a strong asset.Proven ability to operate with a high degree of autonomy, confidently leading teams through ambiguity and establishing context where little exists.Who You AreA Proactive Owner: You possess a fierce sense of ownership and accountability. You are a self-starter who proactively defines scope, ideates a plan, and drives initiatives to a successful conclusion.An Influential Communicator: You have exceptional communication and stakeholder management skills, with a proven ability to convey complex ideas in simple, powerful terms and establish the "narrative" around major change initiatives.A Collaborative Leader: You excel at establishing successful working relationships, fostering collaboration, and orchestrating indirect teams to achieve ambitious goals.Highly Adaptable: You are action-oriented and thrive in a fast-paced, team-oriented, collaborative environment, with the flexibility to work across multiple time zones to support a global team.Unwavering Integrity: You operate with the highest level of integrity, earning trust and leading by example.Additional InformationThe TeamOur professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.