Senior Manager, Program Operations - Teaching & Learning

About Tutored By TeachersTutored by Teachers (TbT) is a national leader high-dosage tutoring. We partner with K-12 school districts across the country to serve their high-need students with personalized virtual learning powered by certified teachers. Our mission is to close the opportunity gap for students and elevate the teaching profession by ensuring educators are paid and empowered to drive student learning.Role OverviewWe are seeking an experienced Program Operations leader to build and scale the systems, processes, and structures that power TbT's instructional content and program delivery.This individual will oversee the end-to-end lifecycle of our curriculum and instructional content—from intake and development through launch and ongoing maintenance -- ensuring that TbT's products are high-quality, standards-aligned, and efficiently produced.The ideal candidate combines instructional expertise with operational rigor: they understand how great teaching materials are made, how to manage the people and processes behind them, and how to design scalable systems that enable rapid, consistent delivery for hundreds of school district partners.Key ResponsibilitiesContent Operations & Systems DesignBuild and manage scalable systems for the creation, versioning, and maintenance of TbT instructional content across programs and subject areasDefine and enforce quality standards for content design, ensuring materials align with priority standards, HQIM principles, and Science of Reading practicesCreate efficient workflows that allow new content requests to be fulfilled quickly and with fidelityImplement a knowledge-management infrastructure to catalog, track, and update all curricular assetsCross-Functional Program ExecutionPartner with Sales, Implementation, and Product teams to ensure clear handoffs and alignment between client needs and available contentCoordinate timelines, resources, and priorities for new or custom content builds across multiple teamsMonitor and optimize launch readiness processes to consistently meet client start datesPeople & Vendor ManagementManage and develop a team responsible for content development, instructional design, and program executionRecruit, onboard, and oversee external curriculum developers and contractors to expand capacity and expertiseFoster collaboration, accountability, and continuous improvement within the teamQuality Assurance & Continuous ImprovementEstablish review cycles, feedback loops, and data-driven metrics to evaluate content quality and impactIdentify process bottlenecks and introduce tools or automations to increase speed and accuracySurface insights from program data to inform content updates and operational refinementsRequirementsQualifications5-10+ years of experience in program operations, instructional design, academic product management, or curriculum development within K-12 educationProven success building scalable systems for content development or academic service deliveryDeep knowledge of standards-aligned instruction and assessment designStrong project management, prioritization, and organizational skillsExperience managing people and external vendors in a fast-moving, cross-functional environmentExceptional communication and stakeholder-management skillsPreferredExperience in tutoring, intervention, or high-dosage instructional programsFamiliarity with Salesforce, Zapier, Asana, Airtable or similar workflow-tracking toolsBackground in knowledge-management or academic content operationsTraits We Want to See in Everyone:Adapted from Carrol Chang, CEO of AndelaLow ego, low drama, servant leader. You share credit, take blame. You like being wrong because it means someone else had an even better idea. One team mentality. You break silos across teams. You put the company and mission first above your team aloneGreat listener, hungry for feedback. You're always seeking to improve - our product, our business, yourself. You solicit diverse opinions and deeply listenOwner, not renter. You see a problem, you fix it or find someone who will. The buck stops with youPlayer-coach. You fly high (create strategy) AND low (know the details that matter). You roll up your sleeves and get scrappy. You do this without micromanaging, empowering your team while actively engaging in important detailsBusiness problem solver. You're not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problemsInformation worker. You aggressively, directly, and succinctly communicate up, down, left, and right using the right channelsBenefits100% healthcare coverage for you and your familyAccess to 401k to help save for the futureWell-rounded wellness benefits, including access to free and low cost mental health resources and support servicesFully remote work environment and a flexible scheduleAnnual in-person team retreatsUnlimited vacation policy to help rechargeThe chance to make a meaningful impact on students' lives and contribute to the advancement of educational equity