Senior Manager Technical Services

Mazda Australia is seeking a dynamic and experienced leader to take charge of our Technical Services team. In this pivotal role, you’ll oversee the planning, deployment, and compliance of national service campaigns—including recalls, reworks, and technical bulletins—ensuring excellence in customer support and regulatory alignment.This role requires in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.Key Responsibilities:Lead the development and execution of all Technical Service Campaigns ensuring compliance with Mazda Australia, government, and industry regulations.Oversee the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS) compliance and other legislative requirements.Develop strategies to enhance campaign effectiveness and technical repair communication to dealers and internal teams.Liaise and negotiate with Mazda Corporation and external stakeholders to secure support for campaign activities.Monitor vehicle issue reports and guide timely resolutions.Manage market readiness for vehicle launches and lifecycle support, aligning resources with departmental KPIs.Provide expert advice and performance updates to Executive Leadership on campaign progress and escalated matters.What You’ll Bring:Degree in Engineering (preferred)10+ years in an Automotive OEM environment5+ years in team leadershipStrong knowledge of Australian automotive regulationsExcellent communication, analytical, and problem-solving skillsAdvanced proficiency in Microsoft Office Suite is essential.About Mazda Australia:Join Mazda Australia, where innovation meets passion. We are committed to delivering vehicles that blend style, performance, and cutting-edge technology. Be part of a legacy that drives automotive excellence and customer satisfaction.Mazda Australia Benefits:New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.Annual bonus eligibility and 17.5% annual leave loading.Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks.Paid Parental Leave.Join a collaborative team and supportive team culture.Ongoing learning and development opportunities to fuel your career growth.Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Health Care provider discounts.This is a fantastic opportunity to make a strategic impact in a fast-paced, innovative environment. If you're passionate about technical excellence and customer satisfaction, we’d love to hear from you.Application and Selection Process:Applicants will be subject to police checks, reference checks, and online psychometric assessments. We appreciate all applications; only shortlisted candidates with full working rights in Australia will be contacted.