Senior Manager, Wholesale Operations

About APP GroupAPP Group is the Montreal-based parent company of Mackage and SOIA & KYO brands with offices currently in Montreal, New York, Miami, Shanghai, Munich, Paris and Seoul.MACKAGESpecialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.SOIA & KYOFounded in Montreal in 2004, SOIA & KYO celebrates beauty in simplicity and the joy of life's simple moments. As a premium outerwear brand, we are committed to sustainability and creating better products for people and the planet. Known for fine fabrics and versatile styling, SOIA & KYO is a celebrity favorite, recognized globally and sold in North America, Europe, and Asia.APP Group is committed to employment equity and invites applications from women, visible minorities, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.In this document, the use of the masculine gender is intended solely to lighten the text.Job SummaryAs Senior Manager, Wholesale Operations, you will report directly to the Senior Director of Planning, Finance, and Operations for APP Group’s Europe division. You will act as the key link between internal teams (sales, shipping, credit) and external customers, ensuring accuracy in orders, payments, and deliveries.You will manage the full wholesale operations cycle in your region—from customer order placement and shipment coordination through to after-sales support.You will also lead a team of two Wholesale Representatives, providing guidance, monitoring results, and supporting them in their day-to-day activities.This is an exciting opportunity for you to leverage your expertise in the fashion wholesale industry while contributing to the growth of an international luxury brand.What you’ll doResponsible for assigned markets (countries) and own the process of order maintaince, order shipping and returns / be the first point of contact for the customers and agents within our organization.Work very closely with the Sales and Finance teams for all orders, reorders, returns and any customer issues concerning their deliveries and payment team for all orders.Maintain customer masterdata to ensure efficient operations.Check for stock availability by using & maintaining the booking reports.Use & maintain different reports to obtain and provide all necessary information regarding our product to clients and third parties.Take care of all repeat requests and ensure the shipping in a timely manner.Coordinate with Shipping and Credit Departments to ensure delivery is on time.Advise all Agents & Sales Representatives for order discrepancies such as delivery dates, price correction as well as style cancellations.Work closely with Agents & Sales Representatives proactively to create strong and efficient relationships.Planning and Coordination of the Wholesale Team (2 employees), monitor and support them on daily tasks.What you’ll bringExperience:3+ years experiences in a similar position.Solid understanding of wholesale operations and the fashion industry.Competencies & Technical Skills:Business level English, additional languages are a bonus. (French and/or Italian preferred).Microsoft Office proficiency (especially Excel).Knowledge of ERP or Order Management Systems.Knowledge in Middleware-Systems.Strong communication skills – written and verbally.Able to multi-task.Proactive mindset.Keen eye for numbers.Team player.We want to get to know you