Senior MIS & Control Specialist

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently recruiting a Senior MIS & Control Specialist for our Banking client based in Dubai, UAE.Job Purpose:To provide comprehensive data support, analytics, and strategic insights to quantify and enhance collection and recovery efforts while ensuring robust control mechanisms for monitoring adherence to policies, procedures, and regulatory requirements.Job Responsibilities:1. Work ManagementGenerate regular and ad-hoc MIS reports for Collections & Recovery.Conduct portfolio analysis to identify risk patterns and recommend actions.Develop dashboards with key performance indicators.Monitor collection efficiency and recovery trends.Identify automation opportunities and drive process optimization.2. Strategic SupportSupport implementation of collection strategies across retail portfolios.Provide timely MIS for management reviews and decision-making.Assist in system parameter changes and capacity planning.Lead administrative support and drive continuous process improvement.3. Regulatory & Compliance ManagementEnsure 100% adherence to Consumer Protection Regulations (CPR).Track calling hours, interaction quality, and complaint resolution.Prepare and submit regulatory reports with audit trails and validations.Coordinate with stakeholders for data accuracy in compliance reporting.4. Control FrameworkImplement controls for settlement approvals, documentation, system access, and data security.Conduct regular control testing and analyze breaches with root cause identification.5. Quality AssuranceMonitor call quality, documentation accuracy, system updates, and complaint handling.Generate quality scorecards and recommend improvements.6. System & Process ManagementLiaise with IT for system changes and issue resolution.Document system modifications and monitor performance.Ensure data integrity and maintain process documentation.7. Stakeholder ManagementCollaborate with Collections, Credit Policy, Risk, Operations, and Product teams.Provide analytical support and maintain strong interdepartmental relationships.Job Requirements:Bachelor’s in Statistics, Mathematics, or Computer Science.Certifications in Analytics preferred.Advanced Excel and database skills required.Minimum 3-4 years in financial institutions, in similiar position.Experience in collections operations, capacity planning, and forecasting.Familiarity with banking systems and processes.Advanced Excel, SQL, SAS, and reporting tools.Strong analytical and automation capabilities.Knowledge of KPIs like DPD, roll rates, and recovery metrics.Effective communication and stakeholder engagement.