Senior Operation Manager 4PL Logistics service company

Senior Operation Manager 4PL Logistics service company• Location: ShangHai• Requirements: Bachelor's degree; 10+ years of experience in shipping/logistics industry; Fluent in English (listening, speaking, reading, writing)• Job Category: Customer Service Manager (Non-sales focused)Core Responsibilities1. Serve as the primary operational liaison for key shipping clients, managing all operational communications.2. Build and maintain long-term partnerships with key clients via regular interactions.3. Translate clients' shipping business needs and challenges into actionable operational plans.4. Proactively address and resolve clients' shipping-related operational issues timely.5. Collaborate internally to develop customized operational strategies for key shipping accounts.6. Coordinate cross-functional teams to ensure on-time delivery of shipping services meeting client expectations.7. Monitor key shipping operational metrics (order fulfillment rate, delivery time, service quality, etc.).8. Manage client service level expectations and ensure compliance with shipping service agreements.9. Identify service improvement opportunities and implement corrective actions for shipping operations.