Senior Operations Manager

The Senior Operations Manager is a key leadership role in a growing local company with plans for expansion. This role is responsible for overseeing operations across the organisation and driving system-level improvements and digital integration across teams to strengthen operational excellence, enhance employee engagement, and deliver best-in-class customer experience.KEY RESPONSIBILITIES(A) DIRECTLY RESPONSIBLE FOR:(i) Company-Wide Operational LeadershipProvide Company-wide operational leadership across Boutiques, Events, Fulfilment Logistics, Facilities Management and other operational areas to achieve operational excellenceLead in manpower planning; internal process (Standard Operating Procedures) documentation, adherence & improvements; budget planning & usage; and team performanceChampion a culture of operational excellence built on quality, care and trustTrack Key Performance Indicators, report insights, and recommend improvements to Senior Management(ii) System-level Continuous ImprovementsIdentify gaps and opportunities for system-level improvement, such as in manpower management, process improvement, cost efficiency, team productivity, technology adoption, scalable solutions, future-readinessDevelop and implement system-level improvementsCollaborate in cross-functional teams to deliver improvements (e.g. with Marketing, Finance, Human Resource)(iii) Digital Transformation & Systems IntegrationIdentify and implement IT solutions – both traditional (e.g. POS) and emerging (e.g. Artificial Intelligence, Data Analytics) – to enhance operational efficiencyIdentify and implement IT solutions to integrate existing IT solutions or manual workflows to supercharge operational efficiencyCollaborate in cross-functional teams to deliver improvements(B) OVERALL RESPONSIBLE FOR(i) Boutique & Event OperationsOverall responsible – assisted by Assistant Manager (Boutiques & Events) – for all Boutique and Event operations in Front-of-House and Back-of-House, including smooth daily operations, adherence to SOP and achieving of KPI(ii) Fulfilment Logistics & Facilities Management OperationsOverall responsible – assisted by Assistant Manager (Fulfilment Logistics & Facilities Management) – for all operations in Fulfilment Logistics and Facilities Management, including smooth daily operations, adherence to SOP and achieving of KPIWe are looking for someone with/who isA high standard of integrity, professionalism and work ethicA strong people leader skilled in performance management, guiding junior managers, and driving accountability and resultsAble to drive high-standard daily execution and team accountability by implementing system-level solutions and structured operational processesAble to shape organisational structure within Operations to enable clear ownership, smooth collaboration, and high team effectiveness.Able to analyse complex situations with clarity and communicates structured, actionable insights.Requirements & Qualifications3-7 years of experience as F&B Operations Manager (overseeing 5 or more outlets)Degree or DiplomaWilling to work a typical 5-day work week, with flexibility to be in touch with ground operations on weekends and Public Holidays (if needed)