Senior Patient Access Officer

London: The Lister Hospital ( Rotating between Lister Hospital, Chiswick Outpatients and 9 Elms Outpatients centre)Full time 37.5 hours per week Shift times ( Availability to work between opening hours of 7.30am-8pm, Flexibility required to meet department needs/various shift patterns ) Permanent contract We’re looking for a Senior Patient Access Officer to join our Patient Access team based in Lister Hospital ( Rotating between Lister Hospital, Chiswick Outpatients & 9 Elms) . As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.As a Senior PAO, you will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Patient Access team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What You’ll DoEnsure that all administrative functions are carried out to the highest standardEnsure teams are equipped to carry out all tasks and ensure adequate supplies are maintainedTo ensure that all patients meet the HCA criteria to enable successful and full financial settlement, whether Sponsored or Self-funded.Seek assistance from Patient Access Manager (PAM)/Patient Access Leaders (PAL) with any complex queries.Manage patient waiting areas to ensure the Patient Access Service run smoothlySupport PAL to organise staffing to ensure no gaps in service (Rota management)Takes on supervisory tasks within their team as requiredAssist Patient Access Officers with more complex tasksDeputise for the PAL as required.What You’ll BringPrevious experience in a patient access or similar role is essentialPrevious supervisory experience in a similar role is essentialExcellent Numeracy and Communication skillsIT LiterateUnderstanding of basic medical terminologyWhy HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.BenefitsBy caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Patient Access Officer you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core ValuesUnique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discussflexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.